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I have never had and I phone or Facebook. I just go new

Customer Question
I have never had...

I have never had and I phone or Facebook. I just go new number plus i Phone 7 + and wife tried to set up but it wouldn't work and she said I need to contact you. email address is***@******.*** phone is(###) ###-#### name Jeffrey Gifford What Do I have to do

Technician's Assistant: When did you last use the account?

No idea it may have originally been under old phone number and other email address, I am not sure

Technician's Assistant: Have you installed any updates recently?

Idk

Technician's Assistant: What troubleshooting have you tried?

I can text wife and ask her

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am a tech-tard, I don't even download apps, maybe 3 in my life

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
10/1/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Can you use the phone at all?

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Mike
Mike, Mac Medic
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