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I don't remember my password and ID. 1 year. I don't speak…

Customer Question
I don't remember my...

I don't remember my password ***** ID

Technician's Assistant: When did you last reset your username and password?

1 year

Technician's Assistant: Have you installed any updates recently?

I don't speak ingles

Technician's Assistant: What troubleshooting have you tried?

I'm taking the place for my wife, she does not speack fluent English, my nme is ****** *******

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

First, the email has changed, is no longer***@******.***, now is***@******.***

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
10/1/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,683
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

If you can remember your Apple ID you can reset the password ***** iforgot.apple.com

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