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I can’t get it to unlock so I can use it. It wants my

Customer Question
I can’t get it...

I can’t get it to unlock so I can use it.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

It wants my passcode and I don’t have one.

Technician's Assistant: Have you installed any updates recently?

Yes, this morning

Technician's Assistant: What troubleshooting have you tried?

I don’t think I have tried anything

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Its an ipad

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
10/1/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,711
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

We can restore it back to factory. Do you know the Apple ID and password?

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