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I am **** **** and I have a question about Activation Lock.

Customer Question
I am **** ****...

I am **** **** and I have a question about Activation Lock

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Ios I think

Technician's Assistant: Have you installed any updates recently?

No have not at all it is a bout 5 y/o old the ipad

Technician's Assistant: What troubleshooting have you tried?

It was my dads and he is dead and we can not find anything to hlp us to get on it he was not very good at this stuff

Submitted: 10 months ago.Category: Mac
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Answered in 4 minutes by:
10/1/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 10 months ago
there is no way we can get in so do we just throw the I pad away. I would like to use it but I guess not
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

It all depends. Can you give me the serial number of the iPad on the back?

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Customer reply replied 10 months ago
were is that
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

On the back of the iPad.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Do you have a computer you can plug the iPad into? I can help you through the process of restoring the iPad back to factory and get past the activation lock if you do.

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Customer reply replied 10 months ago
Serial: DKVGTO7PDFHW
Customer reply replied 10 months ago
I CAN
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

If you use the remote connect option and have a computer to plug the iPad into I can most definitely help you reset the iPad. It looks like you already requested the service. You need to update your credit card information so that I can connect remotely. Can you do that?

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Customer reply replied 10 months ago
it is not working my credit card it is all in there correct just not taking it .
Customer reply replied 10 months ago
will they do it at the store
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Not at an Apple Store. They have protocols that will not allow them to work on a device that has an activation lock unless you can sign in to that account.

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Customer reply replied 10 months ago
my credit card works but not on here
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Do you have another card you can use?

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Customer reply replied 10 months ago
no but it does work every where else
Customer reply replied 10 months ago
do I need to start over
Customer reply replied 10 months ago
i do think it charge me 35 dollars
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

It is hard to say. I know in the past banks have marked justanswer as fraud due to the fact that people do not ask for refunds and instead call their bank. Even though we offer a 100% satisfaction guarantee. You could try to start over and I can refund this communication.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

My direct link is https://www.justanswer.com/computer/expert-macgeniusjustin/ so that you can request again. Let me know if you are so I can refund this set of charges.

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Customer reply replied 10 months ago
i will need a refund and where can i go to a physical play to get this done
Customer reply replied 10 months ago
it will not work for me this way i need it done another way
Customer reply replied 10 months ago
i could be on here for hours
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I cannot offer a physical location to go to as an Apple Store will not restore it and any Authorized Apple Service Provider will not either. I can either help you here, or I can refund your money. Which would you like?

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Customer reply replied 10 months ago
refund my money
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Done deal. I will submit it now. Have a wonderful day!

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

This has been submitted for refund.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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