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We have 2 ipads here that location services does not work in
we have 2 ipads here that location services does not work in any app? iPhone is ok also android phone loc is ok. have tried everything, reset network and all location settings on and allowed. any idea… read more
Justin Johnson
Justin Johnson
Mac Genius
3,383 satisfied customers
I'm fine w waiting. Ashik, Hope this one is easier than the
This question is for Ashik, I'm fine w waiting. Hi Ashik, Hope this one is easier than the Mail one :) I have two word games I play on my iPad iOS 11.3. Both games have an ad between every round. Game… read more
Justin Johnson
Justin Johnson
Mac Genius
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Iam trying to purchase an app named touchchat. iam trying to
hi, iam trying to purchase an app named touchchat. iam trying to pay with credit card and paypal and nothing is working … read more
Josh
Josh
It Support Specialist
Associate Degree
7,318 satisfied customers
My mom was given an ipad, by her youngest brother, who got
my mom was given an ipad, by her youngest brother, who got it from his step daughter. While erasing all the old contents on the ipad, the ipad has had a security lock placed on iy by apple. Can the se… read more
Mike
Mike
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Some college
8,567 satisfied customers
I'm using a new apple iPad Air 2, trying to access iTunes
Hi , I'm using a new apple iPad Air 2, trying to access iTunes have put all my details in, msg keeps coming up " this app has not been used in the iTunes Store " everytime u go back to your payment de… read more
Josh
Josh
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Nothing! Screen is completely black--no response. Anything I
Nothing! Screen is completely black--no response. Anything I can try? … read more
Vinod Menon
Vinod Menon
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Master's Degree
2,495 satisfied customers
I cannot purchase coins says to contact support. Don't know.
I had troubles 2 weeks and iTunes support said they turned on a switch and then it worked now it works sometimes and then not… read more
Justin Johnson
Justin Johnson
Mac Genius
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I received a new iPad from my daughter-in-law, but she had
I received a new iPad from my daughter-in-law for Christmas, but she had put her info as primary user on it so she could load a few apps for me. How do I get her removed as Primary User so I can put m… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,762 satisfied customers
I have an apple ipad and I had problems so I had to delete
I have an apple ipad and I had problems so I had to delete everything on the ipad games ,pictures, etc and start over. My favorite game was on the Ipad which I lost. I diownloaded the game Jewel Match… read more
Chris Lindsey
Chris Lindsey
IT University
132 satisfied customers
I have an iPad and a BlackBerry. I have all of my contacts
I have an iPad and a BlackBerry. I have all of my contacts the same on both devices. I am figuring out the best way to purchase the iPhone 6. (T-Mobile) If I buy it at the Apple Store, and bring in my… read more
Ashik
Ashik
Master's Degree
9,356 satisfied customers
I am on an iPad and am unable to buy any apps from the App
I am on an iPad and am unable to buy any apps from the App Store. The error message says to contact customer support. I did and the directions I followed didn't help I am still locked out.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Can i have 2 ipads off my same itunes account? I bought myself
Can i have 2 ipads off my same itunes account? I bought myself an ipad. my daughter uses it mostly and we bought a whole lot of apps that she enjoys. I have now bought her an ipad and don't want to sp… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Playing tribez and when I try to purchase coins or crystals
Playing tribez and when I try to purchase coins or crystals says contact iTunes support for this purchase. Why can't I access my iTunes account?… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Following IOS6 download, have not been able to download any
Following IOS6 download, have not been able to download any apps, and due to loss of original YouTube, cannot get the new version to sync from desktop to iPad 2. Saw that resetting iPad could resolve … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
On my iPad3 on the settings -reset how do i find out what my
on my iPad3 on the settings -reset how do i find out what my Restriction Passcode is as I dont remember ever being asked or setting a number up. I have had 5 failed attempts at numbers that I thought … read more
Ashik
Ashik
Master's Degree
9,356 satisfied customers
I down loaded the 5.1.1 version on my iPad through my daughters
I down loaded the 5.1.1 version on my iPad through my daughters computer and it synced me with her computer now I cannot access my iTunes and it says my apple ID and iTunes ID are no longer mine but h… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
How do I keep an email address from auto completing when I
How do I keep an email address from auto completing when I begin to type the address in the email field? I removed this person's address from the previous recipient list in Mail. I also removed him fr… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
933 satisfied customers
Jusr bough a used Ipad - have had one before. Cannot get this
Jusr bough a used Ipad - have had one before. Cannot get this used one to be recognized by Itunes on my laptop so then I cannot sync it and move my files over to it. can you help?… read more
Ashik
Ashik
Master's Degree
9,356 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

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worked as a Tech support Associate for Apple products

John T. F.

John T. F.

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Claws224

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IEEE, Microsoft

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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