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Having trouble with mouse recently ,goes all over the place…

Customer Question
Having trouble with mouse...

Having trouble with mouse recently ,goes all over the place on it's own, so i figured it is old (9years) so went and bought new one, doesn't work, what else do i need

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I don't know, not really computer savvy

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I told you i am not computer savvy only really use comp for games, i have mac book air

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don't think so

Submitted: 10 months ago.Category: Mac
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Answered in 1 minute by:
9/30/2017
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 746
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

What is the make and model of your new mouse?

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