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My account shows an incorrect user name and out-of=date

Customer Question
My account shows an...

My account shows an incorrect user name and out-of=date e-mail. I need to change them so I can access my account & pay bill

Technician's Assistant: What's the make/model of your device? How old is it?

I-Mac - but the equipment isn't the problem. Your files just show an older e-mail address that's be gone years ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just started trying to access account about 30 minutes ago - and pay bill

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

How can I correct the user name and e-mail?

Submitted: 10 months ago.Category: Mac
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Answered in 52 minutes by:
9/30/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

What account are you trying to change your info on and pay a bill for?

Internet company? Microsoft? etc?

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