Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I had the phone wiped 7 plus because I forgot my apple

Customer Question
I had the phone...

I had the phone wiped 7 plus because I forgot my apple password, now try new passwords but they don't work?

Technician's Assistant: When did you last reset your username and password?

Today

Technician's Assistant: Have you installed any updates recently?

Yes that was it the new ios

Technician's Assistant: What troubleshooting have you tried?

I took it to apple they could not help

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
9/30/2017
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Mac Question
Mac Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 10 months ago

Did you ever sync the phone with your itunes or icloud?

Are you able to reset the apple password ***** first?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I phone 6. Windows. I forget my i cloud password and i try
i forget my i cloud password and i try to reset it but i dont remember my password ***** my phone number i was using … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I have an iphone 7 plus. I cannot open it it says enter your
I cannot open it it says enter your apple ID and PASSWORD ***** the apple id … read more
Isaac Franklin
Isaac Franklin
Computer Hardware Engineer
2,010 satisfied customers
I forgot my apple ID. I don't remember. And I wasn't able to
I am 77 and have trouble getting the information I need. I went to the store and they told me they can't help me… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I got my purse stolen with my i phone in my purse i
hi my name is ***** ***** got my purse stolen with my i phone in my purse i purcashed a new phone now im trying to get on my i cloud account i cannot remeber my password ***** user # … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
My ipad was off for 10-12 months. i did try new wire today
my ipad was off for 10-12 months. i did try new wire today and its works. but I fogat my Passwords and Use name for Apple ID. pls help me to ressett them agen … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I had it plugged in to charge overnight, now I am locked out
I had it plugged in to charge overnight, now I am locked out after having this for almost 3 years, it is not taking my apple ID, I am extremely upset. It is an I phone 5S and my only phone. … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I forgot my apple password and don't know what to do. About
I forgot my apple password ***** don't know what to do … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I'm trying to activate my new phone - and all I get is
Second opinion] i'm trying to activate my new phone - and all I get is stupid nonsense about my ID - i haven' recieved an email to continue! so I have no phone service!!! thinking of an android!!! … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
IPhone 6s is disabled. Iphone6s. Shelled ite is forgot her
iPhone 6s is disabled JA: What Operating System (OS) are you running on your iPhone? Customer: Iphone6s JA: How long has this been going on with your iPhone? What have you tried so far? Customer: shel… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I can't get my password changed. Please help. time ago maybe
Yes it let me in but now keeps tell me incorrect pw … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
My grandson changed the password on his iPhone that we just
My grandson changed the password ***** his iPhone that we just purchased and can't remember it. He's locked out. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
My IPad has been locked up and I can't remember my password.
My IPad has been locked up and I can't remember my password. Help! … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I have an I-phone connected to the desktop and I cannot
I have an I-phone connected to the desktop and I cannot unlock my phone. Verizon suggested I contact you to help unlock it. HELP … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
I'm locked out of my Iphone 7. When I bought the phone
I don't recognize the Apple ID email it's trying to make me enter the password *****… read more
Jon
Jon
Bachelors Degree
728 satisfied customers
Just got a new phone and the phone numbers that were
just got a new phone and the phone numbers that were downloaded are not mine. how do I go to icloud to hopefully get mine … read more
Mr.Med
Mr.Med
1,225 satisfied customers
Unable to get into iPhone7+.goes to passcode screen & when
Unable to get into iPhone7+.goes to passcode screen & when entered does nothing. Am technically challenged. Help! … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
A neighbor of mine owns an IPAD2 BUT HAD PROBLEMS AWHILE
a neighbor of mine owns an IPAD2 BUT HAD PROBLEMS AWHILE BACK AND FORGOT HER APPLE ID AND PASSWORD. SHE TOOK IT TO A 'GO STORE' AND THEY said they would have to erase the hard drive, which they did. n… read more
Cody
Cody
Computer Science
2,449 satisfied customers
I have the Mint app on my iPad and cellphone. No problem until
I have the Mint app on my iPad and cellphone. No problem until I upgraded my phone to an Apple 6 Plus. Now, it asks me for my email and password, but the one I've used previously doesn't wor any longe… read more
Chris Lindsey
Chris Lindsey
IT University
156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x