Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My device is working fine actually went to do a Microsoft…

Customer Question
Hello my device is...

Hello my device is working fine actually went to do a Microsoft update I received an image saying that there were multiple things cash is another things that needed to be removed I contacted the number that was affiliated because I know there’s a lot of scams going on the gentleman that answered had no knowledge of me having a Mac he was asking personal questions about my name in my email and was Asking for my access to my computer remote access so that he could visualize it himself I cut off the conversation as per my father recommending I contact you directly due to all of the scams that are going on I just want to make sure everything with my computer is fine I rely on it for everything Asking for my access to my computer remote access so that he could visualize it himself I cut off the conversation as per my father recommending I contact you directly due to all of the scams that are going on I just want to make sure everything with my computer is fine I rely on it for everything

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

Right now I have Safari and word operating and it is a Mac OS X I believe I’m not exactly sure where I would look I’m sorry I’m not that very good with computers

Technician's Assistant: Have you installed any updates recently?

I know my computer but basically just to work I believe it’s a Mac OS X I know my computer but basically just to work I believe it’s a Mac OS X

Technician's Assistant: What troubleshooting have you tried?

Honestly I haven’t tried any all I got was a pop up when I went to do a word document that stated I needed a Microsoft update so I’m in the middle of just updating everything and then this weird file popped up and this gentleman was trying to get all my information I haven’t been experiencing any problems I mean it’s running a little slow but I know I have a lot of information on here but other than that I have nit experienced any issues

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that’s all I just want to make sure that everything is OK I want to make sure that the gentleman who called me was legit that he didn’t get access to anything he wasn’t supposed to do I’m just very concerned this is like my lifeline I’m in nursing school and God for bid something happens to this I don’t know what I’ll do No that’s all I just want to make sure that everything is OK I want to make sure that the gentleman who called me was legit that he didn’t get access to anything he wasn’t supposed to do I’m just very concerned this is like my lifeline I’m in nursing school and God for bid something happens to this I don’t know what I’ll do

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 7 months ago
Hello so at this point I’m wondering if there is something wrong with my Mac or if I was trying to be scammed it seems to be running fine however I did get some weird number with a weird individual answering asking personal questions about myself about my computer on wanting to connect to my computer on his end and I just didn’t feel comfortable so I hung up now I’m contacting Macdirectly and I’m hoping that you can let me know if there is actually an issue or if I was being scammed
Answered in 6 minutes by:
9/30/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,156
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That was indeed a SCAM. It is wise of you to not give access to that person. There are not much viruses for Macs like Windows. Macs are virtually invulnerable to viruses out there (there are some adwares out there though). As long as you don't install any applications from untrusted websites, you will be ok. Virus usually affect the root system files and your Mac will not allow any programs to modify or access the root system files without your permission. To install any applications that access root files, it will ask for user account and password. Don't allow permission to apps that you don't trust, like apps trying to download automatically from internet. No worries. Your Mac is fine. And I believe you didn't provide them any passwords or credit card details.

Also, as I mentioned before, there are some adwares or malware that affect Safari or browsers. To delete them, just download and scan your Mac using this application --> https://www.malwarebytes.com/mac/

Also, always to regular software updates from Apple menu > App Store > Updates. If you see UPGRADe or Updates there, then do them. This will make your Mac safe from online threats.

Note : We, this tech company, also support secure remote service. So you may get that offer after getting this answer which is automatic. You don't need to accept it since there is no need.

If you have any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,156
12,156 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Husbands i phone is locked have tried everything it is an
My Husbands i phone is locked have tried everything it is an i phone 5 I think … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
SIM card too big. IPhone 6. Just. Inserted yesterday.
SIM card too big JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone 6 JA: How long has this been going on with your iPhone? What have you tried so … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
Macbook pro. Two days ago. I was in Las Vegas when this
hi, my name is*****: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: macbook pro … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
When I turn it on my screesaver does not come up will all of
When I turn it on my screesaver does not come up will all of the apps. Just comes up with a night time scene. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I recently purchased and apple watch, and Ipad, and and
Hi. I recently purchased and apple watch, and Ipad, and and iphone. But i have lost my apple password ***** goes with my email address which is … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
It said I needed to update, I did and now it won't install.
It said I needed to update, I did and now it won't install … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
Older Ipad has now requested Activation lock and requires
Older Ipad has now requested Activation lock and requires sign in then password. Unable to find the right combination of Apple sign in and password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
No sound on my iPad. How do I find that? Just a day. I've
Just a day. I've tried the sound up and down buttons on the right top side of the iPad. I've gone into sounds but nothing has worked. I'M not real great with tech stuff but I have 3 IPads and 2 iPhones and an iMac. My newest one is the one that has suddenly no sound. I added a new fingerprint yesterday and after that - no sound. … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
I want to continue to use Illustrator CS5. My old ten year
My old ten year old I Mac has to be replaced, I want to continue to use Illustrator CS5. The CS5 will not work with new High Serria 10.13.4 operating system. What is the last Apple operating system that will support CS5? … read more
Jon
Jon
Bachelors Degree
634 satisfied customers
My iPad is asking for my id and I keep putting it in but
my iPad is asking for my id and I keep putting it in but says its the wrong password ***** now I'm locked out for 15 minutes and I can't figure out how to change the password. my phone works w same pa… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My ipad screen resolution is pretty poor. Not sure. Few
my ipad screen resolution is pretty poor. JA: What Operating System (OS) are you running on your iPad? Customer: not sure JA: How long has this been going on with your iPad? What have you tried so far… read more
Jon
Jon
Bachelors Degree
634 satisfied customers
A few days ago i found my cell phone after misplacing it in
a few days ago i found my cell phone after misplacing it in a work office. When i opened it the internet was blocked giving a 800 number to contact to an Apple Tech. After talking to an overseas perso… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I have a new iPad. I'm trying to use my subscription to
I have a new iPad. I'm trying to use my subscription to login and I can't figure out how to do that … read more
Jon
Jon
Bachelors Degree
634 satisfied customers
I have an iphone 6; it was disabled because I made multiple
I have an iphone 6; it was disabled because I made multiple attempts to put my 6 digit security code...which I thought I knew so well. Anyway, it told me … read more
Justin Johnson
Justin Johnson
Founder
2,024 satisfied customers
Do you nhelp with iPhones? It is an iPhone 6. I just
I just received Tuesday, I put the simcard in, pressed the button, and got to where they said to put a passcode in what passcode??? … read more
Jon
Jon
Bachelors Degree
634 satisfied customers
I wish to reset my apple password. Thanks. Several months
I wish to reset my apple password. Thanks JA: When did you last change your password ***** Apple ID? Customer: Several months ago JA: Did you try resetting through Apple's online account reset tool? C… read more
Mr.Med
Mr.Med
1,106 satisfied customers
Given ipad by grandson but he doesnt remember password.
given ipad by grandson but he doesnt remember password … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,206 satisfied customers
I can't remember my iPhone passcode. I changed the iPhone
I changed the iPhone passcode today and that is why I can't remember … read more
JUNKO LOUISE
JUNKO LOUISE
BSC
4 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x