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I forgot my password need help I can't connect to iCloud…

Customer Question
I forgot my password...

I forgot my password need help I can't connect to iCloud because of problem with***@******.***

Technician's Assistant: When did you last reset your username and password?

I tried yesterday, but still can't access

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I'm not tech savy, but did go in and go through trying to reset password

Submitted: 10 months ago.Category: Mac
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Answered in 14 minutes by:
9/29/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 10 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello, My name is***** would be happy to help you on this.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 10 months ago

As per my understanding you have tried to reset the password ***** your icloud account***@******.*** and now you are not able to access your account is it correct?

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 10 months ago

Could you please just let me know if you are getting any error message while accessing your icloud account***@******.***

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hello! This is Justin. Are you still having an issue with your account?

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