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For gotpass word. May 2or3years rembered email but not that…

Customer Question
For gotpass word Technician's...

For gotpass word

Technician's Assistant: When did you last reset your username and password?

May b 2or3years rembered email but not that iam70 year old

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Try ever old email its saying I need proof its mind it is for awhile2or3years

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nothing but I brought it years ago from rent America not the same company now

Submitted: 10 months ago.Category: Mac
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Answered in 4 minutes by:
9/29/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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