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Can't send out e-mails using Roadrunner.com. Mac OSX. Don't…

Customer Question
Can't send out e-mails...

Can't send out e-mails using Roadrunner.com.

Technician's Assistant: What kind of computer do you have?

Mac OSX

Technician's Assistant: Have you installed any updates recently?

Don't think so.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Does this cost me $$$ for your service?

Submitted: 10 months ago.Category: Mac
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Answered in 9 minutes by:
9/29/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 10 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,501
Experience: Several years of supporting Mac systems.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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