Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have forgot my apple I D and password. Can't remember.

Customer Question
I have forgot my...

I have forgot my apple I D and password

Technician's Assistant: When did you last reset your Apple ID or password?

Can't remember

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

None yet

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/29/2017
Mac Support Specialist: Russell H., Long-time Computer Expert replied 10 months ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,933
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Ask Your Own Mac Question
Mac Support Specialist: Russell H., Long-time Computer Expert replied 10 months ago

To recover first your Apple ID, then its password ***** go to this page:

https://iforgot.apple.com/appleid#!&section=appleid

and follow the process it recommends, to recover your Apple ID.

Then with your Apple ID, you go to this page and follow its process, to recover your Apple ID's password:

https://iforgot.apple.com/password/verify/appleid

and enter your Apple ID there, and then click on 'Continue'.

If this answers your question, would you be willing to rate my answer, please? later would also be fine, if not.

Ask Your Own Mac Question
Mac Support Specialist: Russell H., Long-time Computer Expert replied 10 months ago

Since I have not heard back from you, I am assuming that my answer was helpful and provided what you needed to help toward a solution.

If I have indeed answered your question, please rate my answer, using the five-star interface on your JustAnswer page. - A five-star rating would be appreciated. Thank you.

(If this didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will advise you further toward a solution to the problem, as needed.)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 12,933
12,933 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my apple id password. I can't remember. Maybe I did
I forgot my apple id password JA: When did you last change your password ***** Apple ID? Customer: I can't remember JA: Did you try resetting through Apple's online account reset tool? Customer: maybe… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I forgot my apple ID. I don't remember. And I wasn't able to
I am 77 and have trouble getting the information I need. I went to the store and they told me they can't help me… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
To many passwords I long ago forgot my apple id code I would
to many passwords I long ago forgot my apple id code I would like to eliminate passcodes for the app store … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I forgot my password to sign in to my apple account. About a
I forgot my password ***** sign in to my apple account … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
How to recover Apple I D password. 3 years. I know my Apple
I know my Apple I D .... but can't remember my password… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
It disabled after an update and I cant remember password for
It disabled after an update and I cant remember password ***** ipad … read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I need to reset my log in password on my desktop. My ex
Hi :) I need to reset my log in password ***** my desktop. My ex assistant changed it and I forgot to ask for it before he was let go … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
My iTunes has been 'updating' for several hours and I can't
My iTunes has been 'updating' for several hours and I can't get in to it. … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I forgot my apple password. I don't remember. I installed a
I forgot my apple password JA: When did you last reset your username and password? Customer: I don't remember JA: Have you installed any updates recently? Customer: Yes I installed a security by Dial … read more
Freddy Larrier
Freddy Larrier
bachelor in Commerce
1 satisfied customers
Can't activate forgot info. need apple id and password,
can't activate forgot info. need apple id and password … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I can't sign on automatically to my iCloud mail like i
I can't sign on automatically to my iCloud mail like i always have. The saved password ***** ***** available, but now it's not, and I don't remember my password. Have I been hacked? … read more
Mr.Med
Mr.Med
1,220 satisfied customers
Can't remember id and password, its my wife's phone she had
its my wife's phone she had her niece help her so I don't know … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Change user name and password, Been quite sometime do not
Changed my yahoo e mail address want to change apple i d to match … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Pear, and I need to unlock my apple device but forgot my
Hi Pear, this is Donald Falcon and I need to unlock my apple device but forgot my pass word could you help me? … read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Forgot apple id password, don't remember, no have all info
hi forgot apple id password JA: When did you last reset your Apple ID or password? Customer: don't remember JA: Have you installed any updates recently? Customer: no have all info on cloud but cant op… read more
Mr.Med
Mr.Med
1,220 satisfied customers
My id was locked because I forgot my pass word im darell
my id was locked because I forgot my pass word hi im darell btw … read more
RandyNetwork Tech
RandyNetwork Tech
1,755 satisfied customers
IOn my Ipad after updating I reset my password XXXXX Im stuck
IOn my Ipad after updating I reset my password XXXXX I'm stuck at can't sign in ._Not sure of apple ID… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I cant buy a Canasta card game app. It says my password XXXXX
I can't buy a Canasta card game app. It says my password XXXXX XXXXX and won't let me find the right one or create a new password. My screen keeps going gray in color and then nothing happens on Safar… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x