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Mail icon missing from Dock. MacOS Sierra 10.12.8. Mac

Customer Question
Mail icon missing from...

Mail icon missing from Dock

Technician's Assistant: What's the model and Operating System (OS) of your device?

MacOS Sierra 10.12.8

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Mac purchased about 7 years ago--don't know what's been tried

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This is the first time this has happened--son tried to update after i received I received error responses saying couldn't open certain links because "platform no longer supported"

Submitted: 10 months ago.Category: Mac
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Answered in 1 minute by:
9/28/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 10 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,487
Experience: Several years of supporting Mac systems.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

To which mail icon are you referring? Are you referring to the Mac Mail icon, Outlook, etc?

I will be standing by, looking forward to your response.
Thank you,
Jason

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