Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It wont reco recognise the correct password. Some time ago.

Customer Question
It wont reco recognise...

It wont reco recognise the correct password

Technician's Assistant: When did you last reset your username and password?

Some time ago

Technician's Assistant: What's the model and Operating System (OS) of your device?

I have a macbook pro with the latest operating system

Technician's Assistant: When did you purchase your Macbook? What troubleshooting have you tried?

It is only 7 months old

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It asks me if i am having a problem entering my password ***** start up in recovery mode, which i have done and then when i go to enter my aplle id info it says that is wrong too.. but if i log in on my desktop it is fine

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/28/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

To clarify, the issue is with the password ***** your Apple ID correct?

Please let me know

Ask Your Own Mac Question
Customer reply replied 10 months ago
no with the password ***** my computer ...
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

To sign into your Mac?

Ask Your Own Mac Question
Customer reply replied 10 months ago
i have just paid £25 .. what was that for?
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

This question... and service I am providing..

Can you please respond to my last question?

Ask Your Own Mac Question
Customer reply replied 10 months ago
to sign into my mac book pro
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

ok, you will have to reset the password

To do this

Power off the Mac

Right after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar).

This will force the Mac to boot into OS X on the Recovery Partition that was created when you installed

When booting is complete, you'll see a window of "OS X Utilities." You won't do anything there. Instead, you'll go to the Menu bar at the top and select Utilities > Terminal.

In the terminal window type the following and hit Return.

resetpassword

A new window will open, like this:

http://www.macobserver.com/imgs/tmo_articles/20140617resetpassword1a.jpg

Click on the the main volume, then select the desired user account name in the popup. Then enter the new password (twice). A password ***** is optional. Click "Save."

Go back to the Apple Menu at the top. Select OS X Utilities > Quit OS X Utilities. That will prompt you to restart the Mac.

When the Mac restarts normally, you'll be able to log in to the administrator account with the new password ***** defined above. From there you can manage the rest of of the users if necessary with System Preferences > Users & Groups.

Let me know the results please

Ask Your Own Mac Question
Customer reply replied 10 months ago
no chime, wont power off when it comes back it is just the same screen as normal.. laptop has a mind of its own
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

Can you make sure it is fully powered off and then try again please.

It can take a few goes to get itt right

Ask Your Own Mac Question
Customer reply replied 10 months ago
it has given me the welcome screen with all languages to choose from
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

yes, choose English and continue with the instructions I gave please

Ask Your Own Mac Question
Customer reply replied 10 months ago
all i get is a window saying reset password
Customer reply replied 10 months ago
keyboard in us mode not british
it asks for my apple id and password ***** then says that is incorrecct
Customer reply replied 10 months ago
i cannot get to the screen you say should appear
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

ok, so the issue is you also have a problem with your apple id password.. so reset it here

https://iforgot.apple.com/password/verify/appleid

Then you can reset your password ***** the computer

Ask Your Own Mac Question
Customer reply replied 10 months ago
no.. my apple id works on everything else
Customer reply replied 10 months ago
including this imac that i am using now
Customer reply replied 10 months ago
or do i have to change it on everything again
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

If it is rejecting the apple id, then either it is a different ID you used on this computer or the password ***** ***** issue.

Else we will need to reformat the Mac and return it to new.

If you cannot get past this screen, this is what is required. Your data wont be touched but prgrams you have to install again

To do this

Power off the Mac

Right after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar).

This will force the Mac to boot into OS X on the Recovery Partition that was created when you installed

Then choose to reinstall the OS

Ask Your Own Mac Question
Customer reply replied 10 months ago
it says there is a server error
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago
If it is rejecting the apple id, then either it is a different ID you used on this computer or the password ***** ***** issue.Else we will need to reformat the Mac and return it to new.If you cannot get past this screen, this is what is required. Your data wont be touched but prgrams you have to install againTo do thisPower off the MacRight after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar).This will force the Mac to boot into OS X on the Recovery Partition that was created when you installedThen choose to reinstall the OS
Ask Your Own Mac Question
Customer reply replied 10 months ago
it will only let me get to unlock the dish on re install and then rejects the password
Customer reply replied 10 months ago
disk not dish.. sorry
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

ok, then we have to delete the data first, you will lose files on it but this we cannot avoid

Choose to erase disk.

Then choose to reinstall please

Ask Your Own Mac Question
Customer reply replied 10 months ago
what am i erasing
Customer reply replied 10 months ago
only lets me go to disk utilityand first aid
.. no erase possible
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

What was the exact error it gave you you tried to erase?

Ask Your Own Mac Question
Customer reply replied 10 months ago
do you mean erase Apple SSD APO256J Media
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

If this is your disk in the list yes erase this please

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my password on my Mac desktop. I think just months
No. I can't get into my computer. Can I do it through my iPad … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My wife has two apple id's one for her iPhone8 and an old
My wife has two apple id's one for her iPhone8 and an old one that was set up for her MacBook pro. I am trying to force the MacBook pro to log out of the old id and use the latest that matches her pho… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
I have MacBook Pro. I haven't used it in months. I forgot my
Hello, I have MacBook Pro. I haven't used it in months. I forgot my password. How can I retrieve my password ***** change the passcode. … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
Need to verify my password. Credit card. MacBook Pro I don't
Need to verify my password JA: What device or product does this involve? Customer: Credit card JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: MacBook Pro I d… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Id won't work and neither will my password (which I forgot)
id won't work and neither will my password (which I forgot) … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Locked out because of too many log ins and it will not
Locked out because of too many log ins and it will not connect to I tunes … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I am having trouble with my Apple ID. I put in my email as
I am having trouble with my Apple ID. I put in my email as my apple ID. My daughter changed it with inserting an extra letter a. My email is***@******.***. She changed it to***@******.***. I can not c… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I forgot my password for my MacBook pro. It's been at least
It's been at least 9 months ago. I never use the laptop. Always us Ipad … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have been trying to log onto my MacBook Air and I go thru
I have been trying to log onto my MacBook Air and I go thru the routine, enter my Apple ID verification number and nothing happens … read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a MacBook Air. I have been using Adobe Reader for PDF
I have a MacBook Air. I have been using Adobe Reader for PDF files. Several months ago the font changed and I cannot read the documents. Are you able to help me to change the font in the Adobe Reader … read more
Cris
Cris
62 satisfied customers
Im trying to log into my macbook pro.. the log in screen
im trying to log into my macbook pro.. the log in screen comes up, i enter my password ***** it looks like it booting up but the screen eventually just go black and nothing happens? … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
I want to get into my MacBook Pro with my email address. But
I want to get into my MacBook Pro with my email address. But when I try to enter the acrobate sign it looks like a c in a circle and my Apple ID isn't recognised … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
Having trouble logging on using Apple ID and password.
Having trouble logging on using Apple ID and password. Doesn't recognize answer to my pre set security questions. Recognizes my Apples ID, but won't let me enter a password. Also, appears to change my… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
On my Macbook Pro, Yosemite 10.10.5, I'm getting the update
Hi Pearl, on my Macbook Pro, Yosemite 10.10.5, I'm getting the update username and password ***** in Outlook for Mac 2011. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
My macbook pro wont let me log in. I have rebooted in safe
my macbook pro wont let me log in. I have rebooted in safe mode to access Utilities to repair and have tried Terminal to rest the password. puzzled on what to try next… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I bought my ipad about two years ago and used it maybe
i bought my ipad about two years ago and used it maybe for six months. When I wanted to start it again I messed up passwords untill I was locked out. I took the ipad to a local apple dealer who did hi… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an early 08 13" Macbook that currently has OS X 10.7.5
I have an early 08 13" Macbook that currently has OS X 10.7.5 installed. Is there a newer OS that can be installed on this Macbook or is this the only current available OS? Thanks.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
hi there my mac wont recognise the sandisk ultra sd cards
hi there my mac wont recognise the sandisk ultra sd cards format. what do i have to do please… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x