Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have recently purchased a Brother Printer, and I'm trying…

Customer Question
I have recently purchased...

I have recently purchased a Brother Printer, and I'm trying to download the printer drive. Unfortunately I need a computer password ***** the drivers are downloaded. Please can you help me. I have tried passwords but nothing works.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Apple mini mac purchased from your Pasadena office, February 2011.

Technician's Assistant: Have you installed any updates recently?

No, I havent

Technician's Assistant: What troubleshooting have you tried?

I have triied and it seems as if the only way is to get a new password. I didn't make note of the one I used.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, thanks. Just a new password.

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 18 minutes by:
9/27/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 10 months ago
Krs R. My credit card info. was denied 2 times. I shouldn't be paying the $39 plus as nothing was finalized. It is now thursday Sept. 28th,I have now found my pass word and all seems fine. I still have no idea as to why my visa atm card was denied 2 times so I assume nothing was charged to my account. Please advise me how much the charge is.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I've had microsoft word on my mac for years. suddenly i have
hi there. i've had microsoft word on my mac for years. suddenly i have to log in to activate the software. i've tried but apparently i don't have a license assigned to my account. what's up? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I had a hard disc crash. I reinstalled the OS. I have a CD
I had a hard disc crash. I reinstalled the OS. I have a CD with a 2008 version of office home/student that gets me nowhere when I try to enter one of the keys that came with the software. Help please.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Hanging with Word and Excel - just did updates. No idea. It
It is a Mac mini, i7 with 16 mb ram purchased in 2013, it should be running the latest Mac OS … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I sell used computers, i buy them as 'not working; and fix
I sell used computers, i buy them as 'not working; and fix them and resell them. Recently i bought a batch of macbook pro's, it is the first time i am doing it with macs. I am trying to figure out how… read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My wife has a new imac osx 10.9. I want to move some files
My wife has a new imac osx 10.9. I want to move some files from her old mac mini osx 10.4.11 (which is incompatible with Migration Assistant) to the new machine. I don't need to do a full migration, j… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Hi,I have purchased a cp1025nw and a new mac mini with
Hi, I have purchased a cp1025nw and a new mac mini with 10.8.4 a few weeks ago, I have problems with setting up the wireless printing: 1. As the mac mini is new, it doesn't have the previous version o… read more
stressedout59
stressedout59
IT Manager
Master\u0027s Degree
1 satisfied customers
Current owner of G4 Mac Mini w/OS 10.4.11 Had hard drive
Current owner of G4 Mac Mini w/OS 10.4.11 Had hard drive replaced last year after non-fatal crash. (Did have to have professional data retrieval performed) Would like to get "current" with the purchas… read more
Tom
Tom
3 years college
642 satisfied customers
Mac book pro cant connect to Brother MFC 7362N by wirelessDownlo
Mac book pro can't connect to Brother MFC 7362N by wireless Downloaded apple generic driver compatible with Brother model On Apple when clicking System Preference, Print and Scan and clicking on the +… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
The recent Microsoft update to Outlook 2011 for Mac hosed my
The recent Microsoft update to Outlook 2011 for Mac hosed my Outlook. I have been able to recover basic functions, but the Synchronization Services no longer work.… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I recently purchased a new Apple MacBook Pro with Lion operating
I recently purchased a new Apple MacBook Pro with Lion operating system. The Apple store transferred all my programs, etc from my old computer, except Microsoft Office. Nevertheless, I could access an… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
hi. I have recently purchased a new Mac along with Mac for
hi. I have recently purchased a new Mac along with Mac for office 2011. I have a whole bunch of questions/problems with the use of it, and was wondering where I can go to talk with someone online at a… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have recently purchaced a mini mac and do not appear to have
I have recently purchaced a mini mac and do not appear to have the drivers for my HP printer on the disc I got with the printer. It was previously connected to an HP laptop. Where there two discs? Can… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My wife recently purchased Microsoft Office Mac 2011 and when
My wife recently purchased Microsoft Office: Mac 2011 and when I try to install it on her imac I get the note that "this software requires an Intel-based macIntosh computer". What does that mean and h… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have an OLD version of Microsoft Word and tried to upgrade
I have an OLD version of Microsoft Word and tried to upgrade it today to the 2011 because it keeps crashing and at the install part it said it couldn't find my old word application to upgrade. What do… read more
Tom
Tom
3 years college
642 satisfied customers
I recently upgraded my computer from an older iMac (os 9.3)
I recently upgraded my computer from an older iMac (os 9.3) to a new mini Mac. (osX 10.6). I talked to Epson tech support to get the driver for my epsom 740i printer. The call reference # XXXXX XXXXX … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought Adobe Photoshop Elements 5.0 w/ Premiere Elements
I bought Adobe Photoshop Elements 5.0 w/ Premiere Elements 3.0 for my Gateway, tried to upgrade it and crashed it. Then I decided to leave PC World for a Mac. Is there anything I can DO with this soft… read more
Kyle Brockman
Kyle Brockman
Associate Degree
114 satisfied customers
I just purchased a new Imac and I want to download data from
I just purchased a new Imac and I want to download data from my Mac mini. I purchased a Dynex 800 firewire cable with a 400 adapter for the mini. When I run the utility for this, I get to the point wh… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
In March of this year I purchased an iMac. Since then my Brother
In March of this year I purchased an iMac. Since then my Brother printer (MFC-7420) has not worked right. When scanning or printing the speed has slowed to about half of what it was before and the pri… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x