Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My problem is with my account. Can you help me? I tried.

Customer Question
My problem is with...

My problem is with my account. Can you help me?

Technician's Assistant: Have you contacted anyone about your account?

I tried. They gave me this address, then cut me off. Hung up the phone.

Technician's Assistant: Have you installed any updates recently?

No. There is a charge on my account that is unusual and my credit card company is asking about it.

Technician's Assistant: What troubleshooting have you tried?

I tried calling Apple. What else can you suggest?

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
9/27/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have charges coming out of my account that I did not order
I have charges coming out of my account that I did not order and I want it stopped … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have received an email with an invoice for a purchase I
I have received an email with an invoice for a purchase I have not done.Trying to cancel I find out my account is locked for security reasons??? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
My account has been sudpended for sometime and I cannot
My account has been sudpended for sometime and I cannot update anything or get to my banking. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My Apple ID, iCloud password and iTunes payment info are
Hi - my Apple ID , iCloud password ***** iTunes payment info are lost by me. I have tried to open my account with iTunes as part of the recovery process. I cannot because my credit card information - … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have a new ipad and having a problem setting it up as I
I have a new ipad and having a problem setting it up as I have apparently forgotten my password ***** apple id. I have tried to reset on and have had a problem. In addition. my iPhone has locked me ou… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I want to uninstall Norton. MacBookPro OSX. It was included
I want to uninstall Norton JA: What Operating System (OS) are you running on your Apple device? Customer: MacBookPro OSX JA: Did the application come with an uninstaller, either on the installation di… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need help and prefer speaking with someone by phone. I
I need help and prefer speaking with someone by phone. I think I have been a victimized and they may have done something to my computer … read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
Need to set my Apple ID password, Don't know, How? I'm not
Need to set my Apple ID password JA: When did you last change your password ***** Apple ID? Customer: Don't know JA: Did you try resetting through Apple's online account reset tool? Customer: How? JA:… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My Apple ID was turned off. I tried to reset it, but it
My Apple ID was turned off. I tried to reset it, but it still doesn't work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I am being asked for the password to my apple ID on my
I am being asked for the password ***** my apple ID on my me.com address. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I am getting an unusual e-mail stating are being made on my
I am getting an unusual e-mail stating are being made on my account and when I go to deny it, it wants personal information including my credit card. Don't know if it is spam. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I have a new credit card now for my itunes,i want to update
i have a new credit card now for my itunes,i want to update my account. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
It seems to have been hacked. IOS I have only had it 1
I have not been able to download any help or use Facebook or email. … read more
Mr.Med
Mr.Med
1,225 satisfied customers
I accidently inited a dispute - called credit card company
I accidently inited a dispute - called credit card company and ask they cancel, they, BUT said it may take 4 days or re. I need dispute cancelled ASAP … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Someone has created an account and is using my credit card.
Someone has created an account and is using my credit card. The bank has no numbers for me to contact. Four charges have come thru this morning. Who can help me?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Every time I try to update my apps I get a response-your apple
Every time I try to update my apps I get a response-your apple id has been disabled. I went to the genius bar and they told me to cantact apple support which I did and they couldn't help. On Sept 28 2… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I downloaded a FREE app from the Apple Store. I had to give
I downloaded a FREE app from the Apple Store. I had to give my credit card info to get the FREE download. When I began to play the game I was advised that if I wanted some extra points or something, I… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
What is going on My credit card company contacted me to verify
What is going on? My credit card company contacted me to verify the charge and amount charged to my account by mobileme.com. The invoice you sent me says the charge is $99.00, but the amount charged t… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x