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I can';t connect my fit bit scale. Mac

Customer Question
I can';t connect my...

I can';t connect my fit bit scale

Technician's Assistant: What kind of computer do you have?

Mac

Technician's Assistant: Have you installed any updates recently?

Yes

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
9/27/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
It does not want to connect. I follow the procedures outlined by fit bit scale. It comes back with "error." It does work with my wife's email and computer (an iPad).
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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