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I am having a problem with iCloud. Ossuary,ac os Sierra. No…

Customer Question
I am having a...

I am having a problem with iCloud

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Ossuary,ac os Sierra

Technician's Assistant: Have you installed any updates recently?

No the computer is about 2 months old

Technician's Assistant: What troubleshooting have you tried?

I cannot find a document on iCloud that I had. the [problem seems to be that I have two account - one on th iMac and another on the iPhone I cannot access the one on iPhone using the computer

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I can see both but not on the same device

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
9/27/2017
Mac Support Specialist: Dustin, Mac Support Specialist replied 10 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,276
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Mac Support Specialist: Dustin, Mac Support Specialist replied 10 months ago

You can see the document on the iphone, or you cant see the document on either device or account?

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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Mac Support Specialist: Dustin, Mac Support Specialist replied 10 months ago

On this end it said payment failed. If you want to go ahead and connect now, and see if I can help fix the issue then we can work on payment after we resolve the issue. Otherwise, Ill help you submit for a refund for the base, written support fee youve already paid.

If thats agreeable to you, then heres how to get started.

For us to start the connection, .

http://www.wikihow.com/Install-Software-from-Unsigned-Developers-on-a-Mac

set the apps allowed to be installed to " Anywhere"

Once thats done,

To get started with the screen sharing session, please go to the link below and download the free program, teamviewer

http://www.teamviewer.com/en/index.aspx

Once downloaded, install the program.. And then run the teamviewer program.. Leave the program on screen..

Inside t he teamviewer program it should give you a connection code, and a password.

Please send me both codes here in a reply, and I will be able to connect to you and help you on screen.

If you run into any issues, please let me know.

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Mac Support Specialist: Dustin, Mac Support Specialist replied 10 months ago

I never heard back from you, did you want to continue at some point?

Please respond so we can continue or so I can send you the refund link if you want to cancel.

Dustin S

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