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Not recognizing external drive in imovie. Sierra 10.12.6. 1…

Customer Question
Not recognizing external drive...

Not recognizing external drive in imovie

Technician's Assistant: What's the model and Operating System (OS) of your device?

Sierra 10.12.6

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

1 month ago- tried guides

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
9/26/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 10 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,494
Experience: Several years of supporting Mac systems.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Are you able to access the files on the drive at all from any application?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Mac Support Specialist: Jason Jones, Mac Technician replied 10 months ago

Please, respond to me below.

Are you able to access the files on the drive at all from any application?

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Customer reply replied 10 months ago
Hey Jason- I'm using the external for backups on my mac, but it doesn't show up as a drive when I'm on imovie
Mac Support Specialist: Jason Jones, Mac Technician replied 10 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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