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I have downloaded the adobe digital negative converter but…

Customer Question
I have downloaded the...

I have downloaded the adobe digital negative converter but am having trouble understanding how to use it.My camera is a Sony a 6000. I double shoot jpeg and RAW. I have lightroom 5.0 to put my pictures in. The pictures I want to convert are called "100msdcf" and include Raw images,RAW alias images( I don't know what that is) and Jpegs. The instructions say to drag and drop the images into the Adobe icon. I don't know what the icon is.

Technician's Assistant: What kind of computer do you have?

An IMAC

Technician's Assistant: Have you installed any updates recently?

NO.I'm trying to find the info on my operating system

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My system is yosemite 10.10.4 Its pretty old My computer is 2007 and it won't take the updates

Submitted: 10 months ago.Category: Mac
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Answered in 16 minutes by:
9/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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