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I cant seem to pair me apple tv clicker... I cant verify…

Customer Question
I cant seem to...

I cant seem to pair me apple tv clicker...

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I cant verify that as i cant use remote to get to settings icon

Technician's Assistant: Have you installed any updates recently?

No in the apple tv device?

Technician's Assistant: What troubleshooting have you tried?

Watching youtube videos

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
9/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
I JUST Baught it today...
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Can you give me the full make and model please?

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