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I do not remember my apple password to downloan applications…

Customer Question
I do not remember...

I do not remember my apple password ***** downloan applications and also my facebook account anmd do not have the same e-mail and cannot get in my account

Technician's Assistant: When did you last use the account?

The facebook around a month and the password ***** download applications, I have not used it for a awhile.

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I want to.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Well, I have tried but when I get to the part that I have to put my apple password ***** cannot do it.

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
9/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
The apple is been more than a year. Facebook, a few months
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Have you tried the apple password ***** wizard?

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 10 months ago
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 27
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician
Verified

Hi, i am Julien and I will assist you today.

If you can not remember your password ***** you have to go to the Apple website to reset it.

You can click on this link to do it : https://iforgot.apple.com/password/verify/appleid

I hope this will help you and dont hesitate to come back to me for any questions

Thank you to rate me 5 stars by clicking up this windows then i can get paid for assisting you.

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 10 months ago

For Facebook you have to do the same by clicking on this link : https://www.facebook.com/login/identify?ctx=recover&lwv=111 After reset your passwords your devices will ask you to type them then just do it. I hope this will solve your problems and dont hesitate to come back to me for any questions

Thank you

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 10 months ago

Did my answers helped you ?

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Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 10 months ago

Hi,

did you fix your passwords problems ?

Thank you for your answer

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