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I bought power point office and i cant unlock it i cant

Customer Question
Hello i bought power...

Hello i bought power point office and i cant unlock it i cant access it

Technician's Assistant: What kind of computer do you have?

Mac

Technician's Assistant: Have you installed any updates recently?

Ummm yea

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nobb i just cant acess my account and unlock my account

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
9/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
I just bought it to day and i cant log in..
Customer reply replied 10 months ago
Just comes up "no licens found"
Customer reply replied 10 months ago
you can see in your files that i have payed.... the email it is under is***@******.***
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Are you happy with the costs before we continue?

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Customer reply replied 10 months ago
no
Customer reply replied 10 months ago
im not paying more money for this!
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 10 months ago

Would you like to continue with the current charges or cancel?

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