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I thought I was cleaning it and I deleted everything even…

Customer Question
I thought I was...

I thought I was cleaning it and I deleted everything even app store except my files. I deleted excel, powerpoint, ext. ......

Technician's Assistant: What's the make and model of your computer? And what version of Excel are you using?

EXCEL 2016

Technician's Assistant: Have you installed any updates recently?

I DONT HAVE money to do so

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I need it working I'm in school and I haven't been able to get anything, the app store comes up then it vanishes. Its like I deleted it also.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
9/25/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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