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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 38526
Experience:  IT Engineer for over 15 years
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Cannot activate. do not know remember password on my Ipad.

This answer was rated:

cannot activate. do not know remember password ***** my Ipad
JA: When did you last reset your username and password?
Customer: Don't remember. My username is mcelroy_GWEN @
JA: Have you installed any updates recently?
Customer: no
JA: What troubleshooting have you tried?
Customer: My ipad was frozen and would not open. A frien at least unfroze it and recharged same
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

Customer: replied 28 days ago.
I cannot get past "Activation Help: Will not allow me to get past Activation Lock

Thanks I saw that, are you able to do the instructions I gave?

Richard and 3 other Mac Specialists are ready to help you