Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I installed an iTunes card and received an error notice, the…

Customer Question
I installed an iTunes...

I installed an iTunes card and received an error notice, the card wasn't accepted. It said it wasn't activated properly. What shall I do

Technician's Assistant: How much experience do you have with this particular machine?

It is a phone my daughter did it

Technician's Assistant: Have you installed any updates recently?

I'm not sure

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
9/24/2017
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

Ask Your Own Mac Question
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 11 months ago

Could you tell me the exact error message you received?

Ask Your Own Mac Question
Customer reply replied 11 months ago
The gift certificate or Prepaid card code has not been properly activated. Please contact iTunes store customsupport for assistance at http ://www.apple.com/support /itunes /.
Customer reply replied 11 months ago
I dont want a secure connection, it's a $50 card and not worth this expense. Can you tell me my best, ***** *****
Mac Support Specialist: Josh, Mac Support replied 10 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,318
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Where did you purchase the card from?

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hello! I am Justin. Are you still in need of assistance with this issue?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need help from an ios/itunes expert. The issue is - my
I need help from an ios/itunes expert. The issue is - my phone and itunes setup is not connecting properly so I'm not able to do a proper restore. The message is: itunes could not restore because an e… read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
It is an itunes card i can get it to actvation. I jusyt
it is an itunes card i can get it to actvation JA: When did you last update iTunes? Customer: i jusyt bought it about 30niny=uts JA: What have you tried so far with your iTunes? Customer: yes JA: Anyt… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I have. Gift card and I want to activate it. I haven't
I have. Gift card and I want to activate it JA: When did you last change your password ***** Apple ID? Customer: I haven't JA: Did you try resetting through Apple's online account reset tool? Customer… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I bought a iTunes card yesterday at dollar general and the
I bought a iTunes card yesterday at dollar general and the money never loaded on my card … read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
My iPhone 6s is jammed. The only thing that will come up is
My iPhone 6s is jammed. The only thing that will come up is the white apple screen … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I received a notice concerning a purchase that had been made
I received a notice concerning a purchase that had been made charged to my account. Date Nov,13,2017. Order IDMTBL7SW4Z Document NO 173157731405. Total amount was $339.98. I did not make this purchase… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
Apple has locked out my account because I can not remember
Apple has locked out my account because I can not remember my Apple ID or password. My daughter, who lives 1500 miles from me, set up this acct. for me and is not available to me. Took my ipad Air2 to… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
Hi, I accidentally dropped my iPhone 4 from a height of about
Hi, I accidentally dropped my iPhone 4 from a height of about a foot roughly fifteen minutes ago. When I picked it back up, it wouldn't turn on. Since similar things have happened before, I decided to… read more
Cris
Cris
62 satisfied customers
My iphone 4 has gone grey and is asking for language,
Hi there, my iphone 4 has gone grey and is asking for language, country, network etc and I can't go out of it and use my phone at all....… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a 3GS Which was an ATT phone. I recently switched service
I have a 3GS Which was an ATT phone. I recently switched service to monthly prepaid with T-Mobile and had the phone unlocked professional. No problems. I did the download for the 10.1, my phone was sy… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My daughter has decided to update my iPhone. She has done
My daughter has decided to update my iPhone. She has done this through my Apple computer. However, now My iPhone said it could not be activated because the activation server is temp unavailable. I hav… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Im unable to to upgrade my iPhone 4 software to iOS5 (current
I'm unable to to upgrade my iPhone 4 software to iOS5 (current version is 4.3). i have been attempting to upgrade for 2 weeks now and everytime it completes the initial download of iOS5, i get an erro… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I bought an iphone and put my sim card in but the phone still
I bought an iphone and put my sim card in but the phone still has the lock on. What could be wrong?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Im using an iPad for the first time. Ive plugged it in,
I'm using an iPad for the first time. I've plugged it in, set up an iTunes user name and password XXXXX am not sure what to do next. My iPad screen still shows the order to hook up to iTunes. Please h… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just bought an Iphone 3GS in Belgium. I have put my SIM card
I just bought an Iphone 3GS in Belgium. I have put my SIM card after charging the IPhone and it tells me: The SIM card inserted in this iPhone is PIN locked. The USB calbe appears for the itunes... WH… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I have just gotten a replacement iphone for my iphone that
I have just gotten a replacement iphone for my iphone that was stolen. I did not originally activate my iphone, my secretary did. How do I activate my iphone? HELP! Mary J. Armstrong… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a mac book, I attempted to upgrade the itunes application
I have a mac book, I attempted to upgrade the itunes application and now my itunes does not open when I click on the icon. please advise, thanks!… read more
John P
John P
Bachelor's Degree
422 satisfied customers
My daughter attempted to upgrade her iPhone with the OS 3.1
My daughter attempted to upgrade her iPhone with the OS 3.1 software update, and the screen is now prompting us to activate the phone. We don't want to update to 3.1; is there a way to restore it to i… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x