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Locked myself out of my yahoo mail and don't remember my…

Customer Question
Locked myself out of...

Locked myself out of my yahoo mail and don't remember my passcode and I also don't have the same phone number anymore.

Technician's Assistant: How long have you had this issue with your Yahoo account?

I have a yahoo mail account

Technician's Assistant: Have you installed any updates recently?

I got a new ipad

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Is there a way I can get my password?

Submitted: 10 months ago.Category: Mac
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Answered in 1 minute by:
9/24/2017
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 746
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Do you have a backup email set up for your Yahoo account?

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Customer reply replied 10 months ago
No
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Okay, let's try this to see if you may have set an email up at one point.

Go to the Password *****Enter your email address.

If you have a mobile number, listed on your account, that option will show it.

Click No, I can't receive text.

You'll see your alternate email address.

If you have access to that email, click Yes, email me.

A "Recover access to your Yahoo account" email will be sent to your alternate email address.*

Enter the verification code Yahoo sent you, then click Submit.Click Continue or you can click Create new password ***** update it on the spot.
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Customer reply replied 10 months ago
Forget it i will will call a get help that way.
Mac Support Specialist: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

Unfortunately, Yahoo does not have a customer call center.

The best way to recover your password ***** ***** use the recovery options online.

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Customer reply replied 10 months ago
I can't afford to pay to get a password
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