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I can't get into my old Skype account so I tried to

Customer Question
I can't get into...

I can't get into my old Skype account so I tried to establish a new account and I can't get into that either. At one point it said I could move the new Skype into my app file but when I tried that it said I was trying to replace a new file with an old file. Then I tried to get everything off of my computer so I could start again but it wants to know why I am mad at it and it won't let me get out and start again. I have a MAC computer and an iPhone.

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

It says it is Yosemite 10.10.5

Technician's Assistant: Have you installed any updates recently?

I was trying to install an update of Skype but that appears to have been a mistake. I believe that my membership in Skype on my old accounts had lapsed.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

If i can't follow his instructions my son in law thinks I am disrespecting him but I am not. I just don't know what he is talking about. I have never been taught to use my MAC because my husband had a PC and there is no one to teach me.

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
9/24/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,074
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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