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I have Microsoft office on my mac. I received a document
Hi - I have Microsoft office on my mac. I received a document from work and was instructed to create a folder on my desktop and then download the file that was sent to me. How do I download from offic… read more
Ashik
Ashik
Master's Degree
9,364 satisfied customers
Was trying to install the new Apple high Sierra update to my
Was trying to install the new Apple high Sierra update to my 2011 Mac book pro and I received this: system/installation/packages/osintall.mpkg file missing … read more
Justin Johnson
Justin Johnson
Owner
3,006 satisfied customers
I reinstalled Word and there is still no "Open Recent" in
I reinstalled Word and there is still no "Open Recent" in the File menu. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
I have just changed my storage drive from a conventional hd,
Hi, I have just changed my storage drive from a conventional hd, to an ssd. This is a MacBook Pro 2011. However, when I open any of the Office Suite products now, the programs as me to enter product k… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,441 satisfied customers
I just updated MSFT Office. I took the 365 program on a
I just updated MSFT Office. I took the 365 program on a trial basis, but now it won't work. It won't even let me sign in. All I get is the spinning wheel of death Why? What can I do to fix it? … read more
David L
David L
Bachelor's Degree
5,335 satisfied customers
I have a MacBook Air on which I utilize Office for Mac 2011.
I have a MacBook Air on which I utilize Office for Mac 2011. Some of my saved excel files and Word files are now appearing as "blank" docs and when I try to open it says they can't be opened to check … read more
Bob James
Bob James
IT Support Specialist
Network Support Certificate
103 satisfied customers
I have a very large aperture library. I have been running it
I have a very large aperture library. I have been running it from a 2T external hard drive to my Mac Pro 2010. I have not upgraded the computer to Yosemite for fear of having problems with Aperture. I… read more
Justin Johnson
Justin Johnson
Owner
3,006 satisfied customers
We have a mack and would like to have it upgraded if a teck
We have a mack and would like to have it upgraded evan if a teck support expert has to come to our residence. the box has the following (net work name (ssid) home 6F62 password ***** 1176brace our ema… read more
Dustin
Dustin
Support Technician
8,066 satisfied customers
I Have a new I pod. I have a older Mac book pro. The I tunes
I Have a new I pod. I have a older Mac book pro. The I tunes are up to date. When I plug in my new I pod.It says. The I Pod cannot be used becuse it requires I Tunes version 12.2 or later. Checked for… read more
Ashik
Ashik
Master's Degree
9,364 satisfied customers
I have upgraded from an iMac 24/SD (OS X v.10.5.8) to a iMac
I have upgraded from an iMac 24/SD (OS X v.10.5.8) to a iMac Retina 5K (OS X v. 10.10.5 - Yosemite), and would like to move my Photoshop CS2 & InDesign CS3 Programs to the new computer. Is this possib… read more
Ashik
Ashik
Master's Degree
9,364 satisfied customers
I am running OS X 10.6.8 (Snow Leopard) on an intel based
I am running OS X 10.6.8 (Snow Leopard) on an intel based Mac and i am thinking about updating to Maverics or Yosemite. I have already run a time machine update today. I'm wondering if I need to be aw… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have accidentally trashed microscope Office:Mac 2011 or at
I have accidentally trashed microscope Office:Mac 2011 or at least entourage and word. How can I get it back. I have redownloaded Office:mac, but it didn't help. Can I give you access to my computer s… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
during installation of Office:Mac 2011 on my new Imac I accidentally
during installation of Office:Mac 2011 on my new Imac I accidentally entered my email address [email protected] It should have been @yahoo.com When I discovered the error it would not allow me to backu… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
why is my mac book pro so slow.. (more so since loading the
why is my mac book pro so slow.. (more so since loading the lion osx) The annoying 'rainbow wheel' comes up way too often when browsing web. my internet speed is very high so its not that. any answers… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
why is my mac book pro so slow.. (more so since loading the
why is my mac book pro so slow.. (more so since loading the lion osx) The annoying 'rainbow wheel' comes up way too often when browsing web. my internet speed is very high so its not that. any answers… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I installed Office:mac 2004 on a new iMac (Snow Leopard) and
I installed Office:mac 2004 on a new iMac (Snow Leopard) and for several months it has run great. But now the program hangs and I have to force quit, every single time that I either try to save a new … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hello! I have just installed Virus Barrier 6 (Intego) on
Hello! I have just installed Virus Barrier 6 (Intego) on my Mac and since I did this I can't get Iphoto to work at all. It starts to load and then freezes with the rainbow wheel of doom spinning relen… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I just purchased Office Mac 2011 and attempted to load on my
I just purchased Office:Mac 2011 and attempted to load on my Mac w/no success. The error message indicated I needed a Mac w/an Intel processor. My Mac is a PowerBook G4 W/ OS X 10.5.8 Any assistance i… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
3,569 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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