Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

The light is just blinking rapidly and msg on tv says

support.apple.com/appletv/restore JA: What's the model and...
the light is just blinking rapidly and msg on tv says support.apple.com/appletv/restore
JA: What's the model and Operating System (OS) of your device?
Customer: Im not sure what you are talking about
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: I purchased it last november and I
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I don't use a Mac I have windows 7 on my laptop
Show More
Show Less
Ask Your Own Mac Question
Answered in 31 minutes by:
9/24/2017
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,544
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Mac Question

Youre gonna have to use itunes and restore the apple tv. The page below will guide you through the process.

https://support.apple.com/en-us/HT203028

if you get stuck or run into any issues, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,544
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 2 months ago
I don't have the proper cable to do what you have suggested which I found myself through apple.support so this did not help me at all.
Customer reply replied 2 months ago
thanks but i do not want anymore help from you.
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,544
13,544 Satisfied Customers
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,553 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,386 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,993 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,482 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am trying to get Viber on my i phone but am being told my
I am trying to get Viber on my i phone but am being told my Apple is disabled. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I am trying to purchase something and it states could not be
I am trying to purchase something and it states could not be completed. How do I fix this. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
548 satisfied customers
My command/K hyperlink is no longer working. It pulls up a
my command/K hyperlink is no longer working. It pulls up a new google window, but not the desired site. Is it possible to do with recent upgrade? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Have OSX 10.6.8. Have OSX 10.6.8 want to update to OSX
have downloaded this file on to my desk top , but want to know how to load this new OS on to my system. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I get half way doing something on my iPad and it keeps
I get half way doing something on my iPad and it keeps crashing … read more
Cris
Cris
58 satisfied customers
Just got iPhone & I can't remember my pass code. I have
just got iPhone & I can't remember my pass code. I have short term memory loss because of medication & I forgot to write it down. I tried guessing & now it says it's disabled & to connect to iTunes. I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
How do I purchase ebook with password —-it only offers to
How do I purchase ebook with password —-it only offers to use finger … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Want to delete from Apple, itunes,etc. I amusing the iPad
Want to delete***@******.*** from Apple , itunes,etc. I amusing the iPad and I have set up my account:***@******.***. I also want to add a canon printer … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
605 satisfied customers
Not this machine but pro. PRO, LAST NIGHT I WAS WATCHING
PRO, LAST NIGHT I WAS WATCHING NEWS and suddenly i got sign that machine was infected by virus and gave me # to call 1-***-***-****. I called and Hey Smith answered and said that PC is haccard. He moved mouth internally and asked for fixed $499. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,134 satisfied customers
Phone keeps shutting off and restarting. Iphone 8 system was
Phone keeps shutting off and restarting JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: iphone 8 system was just updated JA: How long has this been going on with you… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I have forgotten my Apple ID password. I don't remember. It
It sends info to my cloud account not which I haven't used in years … read more
RandyNetwork Tech
RandyNetwork Tech
1,748 satisfied customers
I received a message. My phone froze on the grey message
Hi, I received a message. My phone froze on the grey message notification block since 3pm yesterday 22 hours ago. Can this be fixed or do I dispose of the phone? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I've gotten a message my Apple id was accessed by someone in
Hello..........I've gotten a message my Apple id was accessed by someone in Grenada and it's now locked. What should I do ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Floating blue lines all over my ipad. I'd have to look ..I'm
I'd have to look ..I'm writing on it now. I think 11 something … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
605 satisfied customers
My computer "cannot find printer"; wireless is turned on
my computer "cannot find printer"; wireless is turned on what can i do, Anne Marie … read more
RandyNetwork Tech
RandyNetwork Tech
1,748 satisfied customers
I was grouping information with Genius Scan and it shows in
I was grouping information with Genius Scan and it shows in a list of tabs but it looks like i have lost the document. HELP! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
548 satisfied customers
Trying to install Outlook and it will not accept the Product
Trying to install Outlook and it will not accept the Product Key. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
428 satisfied customers
My iPad is suddenly on activation lock I have the correct
My iPad is suddenly on activation lock I have the correct e-mail address but I cannot remember the password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x