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I can't get it to connect to my wi-fi. I have an Iphone 6. I…

Customer Question
I can't get it...

I can't get it to connect to my wi-fi.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I have an Iphone 6

Technician's Assistant: Have you installed any updates recently?

Yes, I have.

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Everything else works fine.

Submitted: 11 months ago.Category: Mac
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Answered in 5 minutes by:
9/23/2017
Mac Support Specialist: Josh, Mac Support replied 11 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,311
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 11 months ago

What is the error message that you see?

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Customer reply replied 11 months ago
Can’t find my work-fi
Customer reply replied 11 months ago
I have linksys wi-fi
Mac Support Specialist: Josh, Mac Support replied 11 months ago

It does not show the Wi-Fi network in the list?

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Customer reply replied 11 months ago
No. It only shows murphy and I can’t delete it.
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Do you mean it shows that you are connected to Murphy?

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Customer reply replied 11 months ago
No, it ask for a password. And I don’t have Murphy.
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

After the restart, check the Wi-Fi list again

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Customer reply replied 11 months ago
Ok
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Let me know how it goes

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Customer reply replied 11 months ago
Tried that. Didn’t work. Murphy is the only one on the list.
Customer reply replied 11 months ago
What is the problem, Josh?
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Go into Settings then General then Reset then Reset Network Settings

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Customer reply replied 11 months ago
Still no linksys, Josh.
Mac Support Specialist: Josh, Mac Support replied 11 months ago

Other devices are able to see the network without any issues?

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Customer reply replied 11 months ago
I give up. Thanks for trying, Josh.
Mac Support Specialist: Josh, Mac Support replied 11 months ago

You're welcome!

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Mac Support Specialist: Josh, Mac Support replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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