I have an older iPhone
that I want to reconnect. My son's phone was damaged in the storm. The screen says "iPhone is disabled. How can I get the serial number to reconnect the phone? There is no card access.
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: I can't remember. The information I can find does not tell me. I've connected to my computer, but it only tells me the storage.
JA: Have you installed any updates recently?
Customer: The phone has bee out of service for 15 months.
JA: What troubleshooting have you tried?
Customer: I have tried to download iTunes to identify the phone, but I must have downloaded the wrong one because all it talks about is music.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I'm working on a windows platform.