Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

ITunes cannot see my iPod. My windows can see my iPod,

ITunes cannot see my...

ITunes cannot see my iPod. My windows can see my iPod

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Windows 10

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Not much. I checked Control panel and can see my iPod there

Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
9/22/2017
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hi my name is***** allow me take a look at your original question so I don’t miss any details.

Ask Your Own Mac Question

First make sure you have the most recent version of itunes installed.

  1. Open iTunes.
  2. From the menu bar at the top of the iTunes window, choose Help > Check for Updates.
  3. Follow the prompts to install the latest version.

Then it gets more complicated if that doesn't work: (please let me know if you are not comfortable doing these steps as I can always remote assist just let me know)

  1. Open “Control Panel“.
  2. Select “Hardware and Sound“.
  3. Select “Devices and Printers“.
  4. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  5. Select the “Hardware” tab, then click the “Properties” button.
  6. From the “General” tab, select the “Change settings” button.
  7. Select the “Driver” tab, then select “Update Driver“.
  8. Choose “Browse my computer for driver software“.
  9. Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  10. Click “Next” > “Close.

Then try and see if itunes can see your phone

If I have helped in any way, please consider to rate my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Customer reply replied 10 months ago
Didn't work. Says my iPod is up to date

In order to remote assist I just need you to do the following:

1. Click this link -> https://get.teamviewer.com/jonjatech

2. A file will automatically download, when finished downloading, click the file to open

3. Double click the icon inside in order to connect

Ask Your Own Mac Question

Just some notes:

Was able to remote into PC win 10

Phone is recognized by bluetooth but not usb

checked device manager and no apple mobile device driver under USB

checked “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“ and there are no drivers listed to reinstall driver.

Also checked services.msc and checked to see if the apple mobile device service was running and tried to start and stop service. It was there running but we stopped and started anyways and uninstalled itunes

after reboot we will try and reinstall itunes then check drivers again

We just need to make sure to reconnect via remote assist let me know

Ask Your Own Mac Question

Let me know when the computer is done rebooting. IT's trying to reconnect me but its not working. You may need to download the file again from the link https://get.teamviewer.com/jonjatech let me know

Ask Your Own Mac Question

was able to reconnect

reinstalled itunes

at least now the ipod shows up in the windows explorer

However, still does not connect to itunes

Checked device manager again

noticed that in the device manager under USB list it said unknown device instead of apple mobile device liek it should

the driver details stated that windows has an error occur. I then asked if they were using a USB hub and the answer was yes.

After we took the ipod out of the usb hub and plugged it directly into the PC we had to restart one more time and then we were able to get itunes to recognize ipod

What probably happened was the hib sometimes worked and sometimes did not probably due to power for the ipod.

Just reminded them to always use the ipod directly to the computer from now on.

itunes is now able to talk to the ipod.

Thanks again for your time and patients during the troubleshooting process.

Very nice to work with take care and enjoy your ipod! :)

Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified
Jon and 87 other Mac Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
789 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a library on PC (WIndows 10) that worked fine with
I have a library on PC (WIndows 10) that worked fine with old IPOD ( with dial). Have new IPOD Touch and will not see IPOD to sych and get my playlists. Downloaded new ITUNES 3 or 4 times. Does not sh… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i cannot sync itunes with my ipod....my ipod is not recognized
i cannot sync itunes with my ipod....my ipod is not recognized by itunes. I have read that this is an issue with windows 8 os....though the fixes i've tried from the internet have not worked… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My Dell pc recognizes my IPod; but not my iShuffle. What am
My Dell pc recognizes my IPod; but not my iShuffle. What am I doing wrong? Thank you for Your consideration.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
iTunes updated, and the new version absolutely sucks. I can
iTunes updated, and the new version absolutely sucks. I can not browse my songs or albums, there is no side bar, so I can't scroll up and down, and it is not updating my 160 GB iPod classic. What can … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an older IPOD - serial number JQ421NWYQQF - black &
I have an older IPOD - serial number JQ421NWYQQF - black & white - used for music primarily. When I connect to my computer - using the described method - "SOURCE" does not come up on the itunes screen… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I loaded some music to my iPod nano I kept getting errors and
I loaded some music to my iPod nano I kept getting errors and it said it only loaded 3 songs from one CD, there were a total of 26 to be loaded from 2 CDs. Well, it loaded all of the songs. Now I can'… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a problem with my iPod. I just tried to sync new music,
I have a problem with my iPod. I just tried to sync new music, and when I disconnected it, it came out showing no music at all! I connected it again, and iTunes said it couldn't read it "name of iPod"… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I cannot get my ipod 120gb to be reconized by it itunes. when
I cannot get my ipod 120gb to be reconized by it itunes. when I plug it in itunes freezes up… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I just received a used supposly refurbished ipod touch thru
I just received a used supposly refurbished ipod touch thru ebay today I hooked it up to my computer and it say that i need a password XXXXX have access to it. i contacted the seller who email me back… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
When i try to synch my ipod on my PC I get Error message 1067-
When i try to synch my ipod on my PC I get Error message 1067- Apple Mobile Device Services not started. I tried suggested fix of going to Control panel and changed setting to both automatic and manua… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
i got an ipod from a friend and hit the delete button on it
i got an ipod from a friend and hit the delete button on it hoping to return it to factory specs but now it wont go to the main screen or connect to my computer… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a 120gb ipod syncs with itunes on my desktop. I now
I have a 120gb ipod syncs with itunes on my desktop. I now also have an itouch which I'd like to put some of the same music on. Can I do that? How do I do that?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a new computer and need to transfer my itunes account.
I have a new computer and need to transfer my itunes account. itunes will not open when i attach my ipod. Help… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
hello, please can you help, i have download latest i tunes
hello, please can you help, i have download latest i tunes and now when i plug i pod in it will not connect and i get a warning that says " this ipod cannot be used because the apple mobile device ser… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I went to update my 3gs and at the end it said unable to finish
I went to update my 3gs and at the end it said unable to finish updating. Now the phone is asking me to plug it into i tunes. I have it plugged into the computer and windows recognizes it but i tunes … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i tried to update to the iso 4.2 and it wiped my i pad out
i tried to update to the iso 4.2 and it wiped my i pad out when I try to reinstall itunes it says it cannot rum without apple application support i have windows xp… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i tried to update my ipod touch on my itunes and my itunes
i tried to update my ipod touch on my itunes and my itunes was itunes 7 and i tried to download itunes but it wont download....help please… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Windows XP3 Cant install iTunes v. 10 without iPod Service
Windows XP3: Can't install iTunes v. 10 without "'iPod Service' failed to start" error. Can run iTunes, but with iPodService Module (32-bit) failure, so can't connect to my iPod. Can't find any link t… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x