was able to reconnect
at least now the ipod shows up in the windows explorer
However, still does not connect to itunes
Checked device manager again
noticed that in the device manager under USB list it said unknown device instead of apple mobile device liek it should
the driver details stated that windows has an error occur. I then asked if they were using a USB hub and the answer was yes.
After we took the ipod out of the usb hub and plugged it directly into the PC we had to restart one more time and then we were able to get itunes to recognize ipod
What probably happened was the hib sometimes worked and sometimes did not probably due to power for the ipod.
Just reminded them to always use the ipod directly to the computer from now on.
itunes is now able to talk to the ipod.
Thanks again for your time and patients during the troubleshooting process.
Very nice to work with take care and enjoy your ipod! :)