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My apple id and password are correct but iphone 4 has gone
my apple id and password ***** correct but iphone 4 has gone to activation lock. Cannot access apple account as it goes into search mode and keeps searching. I was on a Sainsbury website last night an… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
My iPhone 5s has shut down and I can't reboot it. Tried to
My iPhone 5s has shut down and I can't reboot it. Tried to sinc to iTunes and update but it wouldn't let me. Now only see symbol of charging cord with iTunes logo. I'm beside myself! Please help. … read more
Vinod Menon
Vinod Menon
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Master's Degree
2,495 satisfied customers
I just got notice that my Apple ID account has been locked.
I just got notice that my Apple ID account has been locked. I changed my iTunes password. And I believe I changed my Apple ID account as well. And now they said I have to call in and change everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
My phone says Activation Lock on it. It's asking for my
My phone says Activation Lock on it. It's asking for my apple ID and password. I don't remember the password ***** I originally set my phone up with. Also I no longer use the email address that I set … read more
Mr.Med
Mr.Med
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I forgot my password to my mini i pad and I wanted to delete
I forgot my password ***** my mini i pad and I wanted to delete everything on it because I am giving it to my grandson as I got a new one. I called the apple store and because I don't have the same cr… read more
Justin Johnson
Justin Johnson
Owner
2,730 satisfied customers
Last night my phone prompted me to do an upgrade, I was so
Last night my phone prompted me to do an upgrade, I was so tired and just said yes.... when the upgrade finished I was prompted to answer questions... I was asleep and remember trying to answer them b… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I made up a gmail account that I don't ever use and cannot
Hi I made up a gmail account that I don't ever use and cannot look at because you have too for an Apple ID and now I cannot remember the password ***** it has so many special things in it the gmail is… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I went to use my iPhone this morning bought through Optus 5
I went to use my iPhone this morning bought through Optus 5 years ago and it has an activation lock on it and asking for my Apple ID and password ***** I have no idea what that is as I don't think I'v… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
1,004 satisfied customers
Oh my gosh - i changed my password and forgot it.... just a
hi oh my gosh - i changed my password ***** forgot it.... just a couple hours ago.. so stupid... now my phone is disabled … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I just changed my Apple ID because I can't get into the app
I just changed my Apple ID because I can't get into the app store and it still is askin me for the Apple ID for someone called [email protected] com. I have no idea who this is!!! Can you please solve… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My son just plugged his phone into the computer and it synced
My son just plugged his phone into the computer and it synced all of my information onto his phone.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My iPad either just won't go on our wifi or if it does, only
My iPad either just won't go on our wifi or if it does, only stays up for about 5 minutes at a time. None of our other computers are having this problem which leads me to believe that it's not a wifi … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
My son was downloading an app on my iphone 4 s. Ever since
My son was downloading an app on my iphone 4 s. Ever since that time I can not sign in to safari. It always comes up as "my name as a guest". YES, I have already shut the phone down and started it aga… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
How do i launch mobile me to find my sons itouch? I keep getting
How do i launch mobile me to find my sons itouch? I keep getting sent icloud instead of mobile me. Both my daughter and husband had icloud on their iphone 4s but they both disabled them because both t… read more
Mike
Mike
Mac Medic
Some college
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Ijust traded in my I Phone for for a new one since my orginal
Ijust traded in my I Phone for for a new one since my orginal one was having some issues. When I went to the I phone store they asked me had long it had been since I last synced my phone and I said ab… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My son is going to school in Spain. He has an apple laptop.
My son is going to school in Spain. He has an apple laptop. His girlfriend is in Thailand with an I pod. What is the best way for them to communicate? I have a $800 AT&T phone bill because of the way … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I live in Fleming Island, FL and I own a MACBOOK. Bought 1st
I live in Fleming Island, FL and I own a MACBOOK. Bought 1st gen IPAD for myself for Christmas, gave MAC to son living in Indianapolis, IN. Worst mistake I've made in a while. Adding to my [:-{ I also… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Ive lost Apple ID AND password. (i know, I know...how in the
I've lost Apple ID AND password. (i know, I know...how in the world...) Long story. I've tried everything. I think at this point I need new security 'words' but am unable to find the forum or listener… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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