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MY IPAD ALL OF THE SUDDEN TELLS ME I NEED TO ACIVATE IT AND

I HAVE NO IDEA WHAT...
MY IPAD ALL OF THE SUDDEN TELLS ME I NEED TO ACIVATE IT AND I HAVE NO IDEA WHAT MY APPLE ID IS WITH ICLOUD
JA: When did you last reset your Apple ID or password?
Customer: I KNOW MY APPLE ID ON MY PHONE WHICH WORKS FINE.. BUT MY IPAD MAYBE 4 OR 5 YEARS AGO.. THE APPLE ID ON MY IPAD IS NOT THE SAME AS MY PHONE FOR SOME REASON.
JA: Have you installed any updates recently?
Customer: WELL I MUST OF WHEN IT WAS REQUIRED AND THAT IS WHY IT WONT LET ME ON. MY LOCK SCREEN WORKS JUST FINE WITH MY CODE
JA: What troubleshooting have you tried?
Customer: I TURNED OFF MY ICLOUD ON MY PHONE
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I KNOW THEY ARE LINKED CUZ MY MUSIC ON MY PHONE IS ALSO ON MY IPAD
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Answered in 5 minutes by:
9/21/2017
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,289
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Customer reply replied 2 months ago
My ipad which I don't think is linked to my phone for some reason isn't using the same information is says the icloud.com is my email. I have no idea what that is

ok, did you attempt the instructions I gave you? How did you go?

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Customer reply replied 2 months ago
I do t want to reset my Apple ID or password. So if I pay the 39.00 u can get on my iPad???? Not my phone. Right??
Customer reply replied 2 months ago
R u there?

You need to reset it to correct it, it is the only way, and this you do via your computer, I can connect to your computer and do this

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Customer reply replied 2 months ago
I am at my work computer. Is that ok?

yes that is ok

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Customer reply replied 2 months ago
Can u send me the link again. I am texting off my phone right now

If you have forgotten your Apple ID you used, you can retrieve i via the link below
https://iforgot.apple.com/appleid#!&section=appleid
Once done, you will likely need to reset your password ***** this you can do via my link below
https://iforgot.apple.com/password/verify/appleid
Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.

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Customer reply replied 2 months ago
I'm on my computer now

ok. please do the insturctions I gave

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Customer reply replied 2 months ago
I am on my Apple account
Customer reply replied 2 months ago
I signed in

ok, so now sign in on iPad

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Customer reply replied 2 months ago
I did. It says I cannot sign in with my yahoo.com acct. it ends with iCloud.com

yes, so thats the account you used on the iPad, so please use that account for resetting in my instructions I gave you

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Customer reply replied 2 months ago
I cannot get past the activation lock on my iPad
Customer reply replied 2 months ago
It has on my computer my iPad and my phone as devices.

You still need to do the instructions I gave you...

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Customer reply replied 2 months ago
I did the instructions. I even changed my password.

For the wrong account

"I did. It says I cannot sign in with my yahoo.com acct. it ends with iCloud.com"

It is the icloud account you need to do it for as thats the one you used

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Customer reply replied 2 months ago
I have no idea my iCloud information????

Ok, this was also part of the instructions I gave.

Can you please request the remote assistance and I can connect to the computer and do the instructions for you directly.

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Customer reply replied 2 months ago
Where do I find that ?
Customer reply replied 2 months ago
I don't have just answer up on my computer. I don't want to lose u

Click on the option for the remote service you see here on the screen

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Customer reply replied 2 months ago
There is no remote service on ur screen

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Customer reply replied 2 months ago
I already have that on my computer. ###-##-#### R21b3w

connecting

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,289
Experience: IT Engineer for over 15 years
Verified
Richard and 87 other Mac Specialists are ready to help you
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Customer reply replied 2 months ago
Lost you I think

no it is ok, it auto connected me

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Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,289
40,289 Satisfied Customers
Experience: IT Engineer for over 15 years

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