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I have an old ipad that I stopped using. Charged it up today…

Customer Question
I have an old...

I have an old ipad that I stopped using. Charged it up today and now it will not accet my passcode

Technician's Assistant: What Operating System (OS) are you running on your ipad?

I dont know. I believe it is a 2nd generation. Has the long plug in charger.

Technician's Assistant: When did you purchase your ipad? What troubleshooting have you tried?

I don't remember. I got it online at the Apple Store and it has my name and phone # engraved on the back. If that helps

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thanks

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
9/21/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Can you please hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Let the iPad restart and tell me how it then functions please

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Customer reply replied 10 months ago
Had to plug it in and now it is stuck on the Apple logo.
Customer reply replied 10 months ago
I guess i am off to the Apple repair store.
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

how long has it been stuck on the logo for?

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Customer reply replied 10 months ago
Interesting it flashed on to my screen saver then when I tried to access it it became disabled for 15 mins. Now I am back to the Apple Logo.
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

ok, connect it to your computer and open itunes

tell me when you have please

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Customer reply replied 10 months ago
It is now connected however itunes will not recognize it because it is locked with a passcode and disabled
Customer reply replied 10 months ago
Diabled for 10 min
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

ok, now wait 10 minutes and try to unlock it

Let me know the results please

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Customer reply replied 10 months ago
tell me why I was able to go to utube and learn how to restore my iPad even though it was locked? iPad is now restoring itself. Hope I am not being charged by Justask.
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago

Sorry I do not follow with your last message...

It seems you are upset at me, and now quite hostile and you do not wish to pay for the service... The last messae was to wait 10 minutes and then try to unlock it.

How did I upset you between then and now? As I was waiting for the results before moving on to the next step

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Richard, Apple Software Engineer
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Satisfied Customers: 47,537
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