Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mail will not open on both this iMac and my MacBook pro,

Customer Question
Mail will not open...

Mail will not open on both this iMac and my MacBook pro

Technician's Assistant: What Operating System (OS) are you running on your iMac?

Sierra 10.12.6

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

18 months or so no troubleshooting at present

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I was using the MacBook when it happened last night and its the same on my iMac right now its 7.20 am

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
9/21/2017
Mac Support Specialist: PC_Wizzard, Computer Enthusiast replied 11 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Mac
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
Verified

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you get any errors?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I bought a DVD player for my Macbook Pro but when I attempt
I bought a DVD player for my Macbook Pro but when I attempt to use it all I can find is that it says "This computer doesn't contain any iBridge device." What do I need to do it work? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have a MacBook Pro to which I have to attach an Apple
Pearl, I have a MacBook Pro to which I have to attach an Apple Superdrive in order to run the Turbo Tax software. When I am done at the end of the day, I save my file to my MacBook Pro and disconnect … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Not able to access my iMac running macos high sierra I
Not able to access my iMac running macos high sierra I trired the cmd r to restore to factory settings tried Time Machine backup but it doesn't access the backups tried installation of macOS High Sier… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I need to have my iCloud email account show up on my MAC.
I need to have my iCloud email account show up on my MAC … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I want iMovie 9 for my new Mac. 10 is rubbish. OS Sierra.
I have tried to unload 9. all I get is upgrade package… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Wireless keyboard not responding and I can't get pass the
Wireless keyboard not responding and I can't get pass the login … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Having problem with Word on my Air Mac. This just started in
Having problem with Word on my Air Mac. This just started in the last month. It used to work perfectly. I have OS Sierra 10.12.6. I have Word 14.5.5. It happens when I'm in Word and suddenly I'll get … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I can't open microsoft word on my mac. MacOS sierra version
i can't open microsoft word on my mac JA: Just to clarify, what's the model of your Mac, and what operating system are you running? Customer: macOS sierra version 10.12.6 JA: What's the model of your … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My autofill is filling in another person's name. Macbook pro
a year ago. I have tried editing my contact card. it is correct … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My Safari internet browser suddenyl shut off whilst I was
Hi my Safari internet browser suddenyl shut off whilst I was using it and now wont open … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
For some days now, there has been an ongoing noise coming
Hi Pearl, For some days now, there has been an ongoing noise coming out from my Mac Book Pro and I thought it was the fan but it is not, my guess is that it may be the HD. What can I do to stop it if … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I just installed macOS Sierra 10.12.6 on my iMac and when I
I just installed macOS Sierra 10.12.6 on my iMac and when I try to open old CS3 Creative Suite software like Photoshop, Illustrator and InDesign I get the prompt to download the legacy Java SE 6 runti… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Mail will not open on my mac x Sierra, 10.12.6, MacBook,
March 2017 tried everything i know, do not want to lose mail … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Unknown error has occurred in Outlook" Office 2011 for Mac.
Unknown error has occurred in Outlook" Office 2011 for Mac. on iMac late 2011 running Sierra. … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
Trying to use powerpoint 2016 for mac and display to 3
trying to use powerpoint 2016 for mac and display to 3 screens … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I just updated my MacBook Pro to sierra and now my iMac and
I just updated my MacBook Pro to sierra and now my iMac and laptop share the same desktop and i do not want this… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a Mail sync problem I can't clear. I can read,
I have a Mail sync problem I can't clear. I can read, delete, send, everything from MacBook, iPad, or iPhone and it will update on my iMac, but anything I do on the iMac is not reflected on the other … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Just had the same issue with my external display not
Hi Richard, just had the same issue with my external display not working. I tried the same fix I did last time: Ran the CleanMyMac3 tasks including repair disk permissions and then restarted, but my e… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x