How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aparna Indresh Your Own Question
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 19
Experience:  Engineer at Aparna Indresh
100154703
Type Your Mac Question Here...
Aparna Indresh is online now
A new question is answered every 9 seconds

Can not open keynote, latest, yes, none, no

This answer was rated:

can not open keynote
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: latest
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Could you please let me know what is the error message are you getting while opening the keynote document?

Aparna Indresh and 2 other Mac Specialists are ready to help you
Customer: replied 27 days ago.
can not open software, rebooted mac, same thing.

I will take the remote access of your machine and will work on it.

Please click the link to start the remote session http://www.justanswer.com/remotedesktop/join.aspx?Session=4e683dcd-019c-45a1-ada2-7b8282493499&Type=Java

Are you able to connect to the remote session?

Are you getting any error message please let me know?

Are you getting any error message on your computer screen while downloading the remote session file?

For remote assistance you need to opt for premium service.

If you want we can continue with chat.

If you are unable to run the remote application please follow these steps http://www.iclarified.com/28180/how-to-open-applications-from-unidentified-developers-in-mac-os-x-mountain-lion , so that i can take the remote access of your computer.