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Can not open keynote, latest, yes, none, no

can not open keynote JA: What...
can not open keynote
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: latest
JA: Have you installed any updates recently?
Customer: yes
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
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Answered in 39 minutes by:
9/21/2017
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 124
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Could you please let me know what is the error message are you getting while opening the keynote document?

Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 124
Experience: Engineer at Aparna Indresh
Verified
Aparna Indresh and 87 other Mac Specialists are ready to help you
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Customer reply replied 2 months ago
can not open software, rebooted mac, same thing.

I will take the remote access of your machine and will work on it.

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Please click the link to start the remote session http://www.justanswer.com/remotedesktop/join.aspx?Session=4e683dcd-019c-45a1-ada2-7b8282493499&Type=Java

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Are you able to connect to the remote session?

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Are you getting any error message please let me know?

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Are you getting any error message on your computer screen while downloading the remote session file?

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If you are unable to run the remote application please follow these steps http://www.iclarified.com/28180/how-to-open-applications-from-unidentified-developers-in-mac-os-x-mountain-lion , so that i can take the remote access of your computer.

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Aparna Indresh
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 124
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Experience: Engineer at Aparna Indresh

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