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I have iPad Pro and I just noticed an IOS update to os11.

Customer Question
I have iPad Pro...

I have iPad Pro and I just noticed an IOS update to os11. I.e. Asked for a password ***** has 6 numbers. In the 5 yrs I've this iPad, I don't remember ever needing a passcode

Technician's Assistant: When did you last reset your username and password?

I've never changed my username and I don't remember any 6 digit passcode

Technician's Assistant: Have you installed any updates recently?

Not since the last one came out.

Technician's Assistant: What troubleshooting have you tried?

I asked Siri and she only had Mac password ***** not any for iPhone and iPads.

Submitted: 11 months ago.Category: Mac
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Answered in 3 minutes by:
9/20/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 11 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,299
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 11 months ago

I'm sorry about the issue, Please try to restore your iPad device, Important : This will cause you to lose all data (photos, files, ect...) currently on device. If you made a backup prior to losing the password, you should be able to restore that.

Here are the steps to restore the iPad :

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPad to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPad in recivery mode you must restore this iPad to continue

5-click restore if it does not go through click on the iPad in the left hand side of iTunes and click restore

6-restore iPad and now you should have your iPad back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Let me know the results,

Thank you

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 11 months ago

Hello,

Has everything worked out ? Do you still need help please?

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