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Itunes will not accept my password, don't remember, it is an…

Customer Question
Itunes will not accept...

Itunes will not accept my password

Technician's Assistant: When did you last reset your username and password?

Don't remember

Technician's Assistant: What's the model and Operating System (OS) of your device?

It is an imac OS X el capitan 10.11.6

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

It must be around 4 years old.I have not tried any troubleshooting

Submitted: 11 months ago.Category: Mac
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Answered in 20 minutes by:
9/20/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 11 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 11 months ago

It sounds like you are unable to download anything from the iTunes and iTunes is not accepting the Apple ID password, So I thinks we need to reset the Apple ID.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 11 months ago

Can I have the Apple User ID please followed by your Date of birth?

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