Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I accidentally activated find my phone and my password is on

I accidentally activated find...
I accidentally activated find my phone and my password ***** ***** my phone in the notes. What do I do?!
JA: When did you last reset your username and password?
Customer: a few months ago. Is it possible to reset it through my email? Its my user name.
JA: Have you installed any updates recently?
Customer: I don't think so.
JA: What troubleshooting have you tried?
Customer: It just says actvation required and I need my user name and password ***** do it.
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no, I just want to reset my password ***** my email so I can get into my phone.
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/20/2017
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

Ask Your Own Mac Question
Customer reply replied 4 months ago
PLEASE!

On the Activation Lock screen, it gives a prompt at what the username part is. It's usually in the form s****@**c.com for eample

That should tell you what the username part is, you should be able to remember the email part of your Apple ID.

If you know that then resetting the password ***** be easy.

Do you know the username part?

Ask Your Own Mac Question
Customer reply replied 4 months ago
what do I do? What site do I go to?

OK good. Then to reset your password ***** this link:

https://iforgot.apple.com/password/verify/appleid

Ask Your Own Mac Question
Customer reply replied 4 months ago
Thank-you!!!!

You can reset your password ***** by receiving a reset email, or by answering security questions.

Once you have reset your password, you can use the Apple ID and password ***** get past the Activation Lock.

Ask Your Own Mac Question

You're very welcome! I'm glad to be of help. If you still have any question feel free to ask.

PS Please click the star rating to rate my help. Many thanks in advance!

Ask Your Own Mac Question
Customer reply replied 4 months ago
Its asking me to use my phone and I can't! How can I reset in email?
Customer reply replied 4 months ago
Are you there?

Do you see a link that says "Don't have access to your trusted devices or phone numbers?"

Ask Your Own Mac Question
Customer reply replied 4 months ago
it says it has to send to a phone, not email.

Do you have any other device, Mac or iPhone/iPad, that is signed in with your Apple ID?

Ask Your Own Mac Question
Customer reply replied 4 months ago
No. Only a PC

If you are signed in on your Mac, choose "Reset From Another Device" and click continue.

You can then see a message on your other Device.

Ask Your Own Mac Question

OK< then in this case you will need to click "Don't have access to your trusted devices or phone numbers?"

You will be taken to a page to request Account Recovery.

Ask Your Own Mac Question

Do you see the Account Recovery page?

Ask Your Own Mac Question
Customer reply replied 4 months ago
I got it!!!! Thanks!!!!!!

You're very welcome! I am glad I was of help.

PS Please take a moment to click the star rating to rate my help. Many thanks in advance!

David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
Experience: BSc H.Dip Apple Certified Professional
Verified
David and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Will do!

Many thanks! Have a great evening!

Ask Your Own Mac Question
Ask David Your Own Question
David
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
1,556 Satisfied Customers
Experience: BSc H.Dip Apple Certified Professional

David is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,556 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Do you help with iPhones? IPhone 8iOS 11.2.2. I've just
I've just received a new phone and trying to restore from back up from my computer but only gets a ceratin way and the iPhone swiitches off after a a minute or so and the restore then says it's disconnected. How do I keep the iPhone on long enough for the restore process to complete? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My iPhone 6sis disabled. the message is "iPhone is disabled.
my iPhone 6sis disabled. the message is "iPhone is disabled. connect to iTunes." … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
My iPhone 5s displays the message" iPhone is disabled,
My iPhone 5s displays the message" iPhone is disabled, connect to iTunes" - what do I need to do to connect to iTunes ? online ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I am trying to download from iCloud iPhone 6 to new iPhone
I am trying to download from iCloud iPhone 6 to new iPhone 8 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have an IPHONE 7 and the screen says Iphone disabled
hi Pearl, I have an IPHONE 7 and the screen says Iphone disabled connect to Itune … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I put my iPhone 6 plus to charge, now it says iPhone is
I put my iPhone 6 plus to charge, now it says iPhone is disable connect to Iturnes … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I just bought a new iphone 8. im trying to erase the iphone
I just bought a new iphone 8. im trying to erase the iphone 5 that I have and somehow forgot a restrictions passcode. I don't even remember setting one up … read more
David
David
Mac Support Specialist
1,556 satisfied customers
IPhone says iPhone is disabled, connect to iTunes, using
IPhone says iPhone is disabled, connect to iTunes, using husbands iPad, do know how to sync … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Powering on iPhone. iPhone is disabled connect to iTunes. I
powering on iPhone. iPhone is disabled connect to iTunes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I lost my iPhone in an Uber and find my iPhone was not
I lost my iPhone in an Uber and find my iPhone was not turned on … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
IPhone says iPhone is disabled connect to itunes when i
iPhone says iPhone is disabled connect to itunes when i connect to iTunes it says could not connect to this iPhone the value is missinh missing* … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
My iphone 6 says iphone is disabled....HELP.? GIVE ME A
JUST DAYS AFTER MY SCREEN WAS CRUSHED. ALL INFO BACKED UP LAST WEEK TO ICLOUD … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
IPhone IOS 11.2.1 My iPhone keeps getting slow and crashed
iPhone IOS 11.2.1My iPhone keeps getting slow and crashed time to time.It seems that it has a virus on it !!! Some times it gets a bit hot.How can I reinstall the IOS on it ?… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Is it possible to determine if a iPhone that was unlocked
Is it possible to determine if a iPhone that was unlocked has been activated? I mailed it and did not send tracking. I don't know where the phone is right now. I mailed it to a friend and want to know… read more
David
David
Mac Support Specialist
1,556 satisfied customers
My iPhone keeps locking up. Iphone 6. For about a month. I
My iPhone keeps locking up JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iphone 6 JA: How long has this been going on with your Apple device? What ha… read more
Cris
Cris
58 satisfied customers
I cannot turn off my Iphone. Iphone 6S. 5 minutes. No--but
I cannot turn off my Iphone JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Iphone 6S JA: How long has this been going on with your Apple device? What … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
It will not hold a charge. IPhone iPhone 7. About a year
About a year ago. Ihavetriedturning it off and deleting old emails, etc. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
Not paying to fix is iPhone. Message reads...iPhone
not paying to fix is iPhone. Message reads...iPhone disabled...connect to iTunes. How if it is disabled? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x