Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Iphone6 lokks up, ios 11, just ios 11 but it did it with…

Customer Question
Iphone6 lokks up Technician's...

Iphone6 lokks up

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Ios 11

Technician's Assistant: Have you installed any updates recently?

Just ios 11 but it did it with 10.3 also

Technician's Assistant: What troubleshooting have you tried?

Soft reset hard reset I tunes restore

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I don't think so

Submitted: 11 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
9/20/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I deleted some text messages accidentally... can I retrieve
I deleted some text messages accidentally... can I retrieve them? … read more
Harry
Harry
2,179 satisfied customers
I apparently have forgotten my password to my I-phone. I'm
I apparently have forgotten my password ***** my I-phone … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I have lost the password on my Ipad. I have spoken with many
i have lost the password ***** my Ipad. I have spoken with many apple techs but with no resolution. I have downloaded I tunes to a computer and started the process of wiping the pad the whole process … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
I just bought this iphone6 new in January, it's been running
I just bought this iphone6 new in January, it's been running fine till about a week ago. It randomly shuts down & reboots. Only thing I've done recently was upgrade the iOS. How can I fix this problem… read more
Jon
Jon
Bachelors Degree
733 satisfied customers
Phantom 3 advanced with iPad mini “Disconnected” Latest 11.
more often than not the past three weeks; reset RC link and had it working last night; now not working and won't reset … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I need to install iOS.3 on my iPad. The App Store says I
I need to install iOS.3 on my iPad. The App Store says I have 9. Something and the … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I cant connect my phone to I tunes. Computer is Microsoft
have turned off computer, restarted, diaconnected phone multiple times, did some checking on files that I found on libne reinstall something. I tunes says my helper isn't working … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Second opinion] How do I get an iCloud account off a tablet
Second opinion] How do I get an iCloud account off a tablet that I bought at a yard sell long time ago and don't remember where… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
New iPod received today. Can't "move" apps on my iPhone to
New iPod received today. Can't "move" apps on my iPhone to my new iPod. Also can't move telephone numbers from iPhone to iPad.… read more
Jon
Jon
Bachelors Degree
733 satisfied customers
The iPhone 6s will not up date so what do I need to do,
The iPhone 6s will not up date so what do I need to do … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I am unable to make calls calls from my iphone6, not sure.
I tried to reset it. I don't think I di it correctly. I removed the case and pressed the tiny button on the back. Nothing happened. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
My iphone6 is freezing up. I am giving a presentation
my iphone6 is freezing up. I am giving a presentation tomorrow and was relying on it to use as my keynote remote. the touch screen doesn't respond and I'm also trying to back it up as I may be due for… read more
Cris
Cris
62 satisfied customers
Ipad pro is hours old. Never set up a passcode, and it's
ipad pro is hours old. Never set up a passcode, and it's "disabled"....won't connect to itunes or wi-fi ('net). I've tried restore over and over- nothing works. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an air 2. The alarm clock function has no volume. Its
I have an air 2. The alarm clock function has no volume. Its apparently going off on time just no sound. Help!… read more
Kris R
Kris R
Computer Hardware Engineer
4,548 satisfied customers
I got the error iTunes could not connect to the iPhone
Hey I got the error iTunes could not connect to the iPhone “iPhone6s anna ” because an invalid response was received from the device. I tried everything already, newest version of i tunes 12.2. I phon… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My phone is frozen. It has a black screen with the circular
My phone is frozen. It has a black screen with the circular "thinking" thing. It has been doing this for the past 45 minutes. When I try and plug my phone into my i-tunes it gives me an error message … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
hello I will make this as short as possible I have a 3gs 32gb
hello I will make this as short as possible I have a 3gs 32gb with a totally white screen phone is working underneath receiving calls etc you can even use the digitizer to unlock the screen you just h… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have an old Mac G4 that has OS 9.2 as one startup disk and
I have an old Mac G4 that has OS 9.2 as one startup disk and OS 10.1.5 as another. I would like to keep the old 9.2 system because I have old software that still works and old music files that I would… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x