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HiSorry for the delay, we are busy and I've just got to your question.How long has this been happening?ThanksKris
Which device are you having an issue with?
Please ignore our automated offers by the system.
Press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Please plug it in and while it is plugged in, try again
Make sure to hold down the side button and Digital Crown for 30 seconds without releasing now
Allow it to stay on the charger for 20 minutes now then try to power it on after the 20 minutes
Let me know how it goes
Unfortunately, it sounds like a hardware failure.
Where did you purchase it from?
Is it less than a year old?
Do you have a local Apple store nearby?
Unfortunately, the device would need to be taken into a local Apple store or returned back to the original store for a replacement.
You're welcome! I apologize that your device has failed when it is a birthday gift and I appreciate your patience/understanding that I am only the messenger in the situation.
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