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My Outlook for Mac disappeared after i did a restart, iMac…

Customer Question
My Outlook for Mac...

My Outlook for Mac disappeared after i did a restart

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

IMac running 10.9.5

Technician's Assistant: What Operating System (OS) are you running on your iMac?

OSX

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

2014. None so far

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. I am in Australia. What is the cost if I continue?

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Mac Technician's time your question is expected to take (how complex and lengthy an answer you require).

What if it isn't resolved?

Submitted: 11 months ago.Category: Mac
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Customer reply replied 11 months ago
I have provided my credit card details but the form doesn't allow for my contact phone number because I am in Australia.
I am concerned that you have all my details.
I think I will stop now. Please do not activate a payment on my credit card.
Customer reply replied 11 months ago
My email address is :***@******.***
Could you please email me a reply.
Answered in 1 hour by:
9/20/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,071
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Mac Question
Customer reply replied 11 months ago
Thank you for your response.
I have located the missing Outlook for Mac in Applications in Microsoft Word.
I am prepared to pay the $5 deposit but I don't want to continue. Please don't make any other charge against my credit card.
Regards,
Ron Barratt
Customer reply replied 11 months ago
I don't want to click on 'Securely Connect' because I have resolved my issue.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

Okay

Ask Your Own Mac Question
Customer reply replied 11 months ago
I don't want toe switch toy Secure Remote Assistance thank you.
Is anyone reading my responses?
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

Okay

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Customer reply replied 11 months ago
Thanks Kamil.
Can you now cancel my credit cards details please.
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

I will request your refunds.

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Customer reply replied 11 months ago
Thanks Kamil. I appreciate that.
Cheers,
Ron
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 11 months ago

you are welcome

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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