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Josh, Mac Support
Category: Mac
Satisfied Customers: 20213
Experience:  5 years as Network Admin, 10+ years of IT support
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Msn will not open all the way, I have a mac and i'm running

This answer was rated:

msn will not open all the way
JA: What's the model and Operating System (OS) of your device?
Customer: I have a mac and i'm running Sierra
JA: When did you purchase your Apple device? What troubleshooting have you tried?
Customer: I have had this machine quite a while, I just updated Sierra and all of a sudden msn will not open I can get it to open on google
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no it open up with a blank screen however there are some of the usual site like Facebook that will open and I can use the search bar.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Do you use the Safari browser to open

Customer: replied 1 month ago.

Open Safari

Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.

In the window that appears, click the Privacy tab. Click the button Remove All Website Data....

Click Remove Now in the pop up window that appears.

Close all Safari windows and reopen

Does it work now?

Josh and 3 other Mac Specialists are ready to help you

Click here:

The file will begin to download automatically

Run the downloaded file to install

Open the Teamviewer program and provide me with the ID and PASSWORD ***** the program

Customer: replied 1 month ago.
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Customer: replied 1 month ago.
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Customer: replied 1 month ago.
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Customer: replied 1 month ago.
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Customer: replied 1 month ago.
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Everything should be okay now -- Check MSN.COM now

Customer: replied 1 month ago.
when I opened Safari I had to type in and then it opened

Great; everything is okay now correct?

Customer: replied 1 month ago.
I think so.....BTW how much will i be charged?

The price was confirmed during the setup process along with the price for remote assistance.

Customer: replied 1 month ago.
Ok thanks.

You're welcome!