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It is locked my IPad don't know the password not sure about
It is locked my IPad don't know the password ***** sure about the Apple ID can you help me please … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have an old iPad I gave to grandchild it is now locked
I have an old iPad I gave to grandchild it is now locked says activation lock She does not know the passcode she used can it be fixed … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,441 satisfied customers
I got my iPad to my wife. She entered a password for her
Good evening, I got my iPad to my wife. She entered a password ***** her AppleID but does not remember what it was. I tried to open the iPad from this Mac and from a Windows PC using my Apple ID witho… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Apple pushed an update out to my iPad Air and know it's
Apple pushed an update out to my iPad Air and know it's looking for an Apple ID and Password ***** I can not find. … read more
David L
David L
Bachelor's Degree
5,329 satisfied customers
Somehow my ipad got unset. Started yesterday tried to set a
started yesterday tried to set a new apple id and password ***** it think i hit a wrong key in setting password ***** what i really wanted to use … read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
68 satisfied customers
My ipad went into an activation lock and i don't remember my
My ipad went into an activation lock and i don't remember my user name of password … read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
815 satisfied customers
Have had iPad for over 5 years. For the first time am
Have had iPad for over 5 years JA: What Operating System (OS) are you running on your iPad? Customer: for the first time am getting activation lock out JA: Anything else you want the Mac Expert to kno… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am locked out of my iphone 7. It is not accepting the
I am locked out of my iphone 7. It is not accepting the passcode that i thought was the correct one. Is there a way to recovery my passcode without doing a factory reset? … read more
David L
David L
Bachelor's Degree
5,329 satisfied customers
My I pad suddenly is locked I don't know how this happened
My I pad suddenly is locked I don't know how this happened it was fine yesterday morning but last night it was locked. It says to use the Apple ID and password ***** was used to setup the iPad but whe… read more
Justin Johnson
Justin Johnson
Owner
2,991 satisfied customers
I have tried to reset my password as the password I had
I have tried to reset my password ***** the password ***** had recorded would not work. I left it overnight twice and now I get the message I have tried too many times so think I must be locked out co… read more
David L
David L
Bachelor's Degree
5,329 satisfied customers
I was using my iPad and somehow it is now showing an
I was using my iPad and somehow it is now showing an Activation lock and the prior email i no longer use and I can not remember what the password ***** … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
The iPad is locked. Activation lock requires Apple ID and
The iPad is locked. Activation lock requires Apple ID and password. I don't understand why it was shut down. I know the Apple ID but cannot remember password. It's been 4 years since I purchased it … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,525 satisfied customers
Mini pad.. Cant activate this device. Says password an Apple
Mini pad.. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: cant activate this device JA: How long has this been going on with your computer? What have you tri… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
1,441 satisfied customers
I purchased a new Apple 7 plus phone today. My old Apple 6S
I purchased a new Apple 7 plus phone today. My old Apple 6S is now my husband's phone. He is having difficulty using the phone because he is being prompted that the activation lock is on. I entered my… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
OUt OF MY iPAD BECAUSE IT SAYS i TRIED TO LINK IT TO MY
i AM LOCKED OUt OF MY iPAD BECAUSE IT SAYS i TRIED TO LINK IT TO MY iPHONE AND i HAVE NEVER HAD AN iPHONE. i HAVE A GALAXYS7. I PUT IN MY SERIAL # AND IT SAYS IT IS NOT VALID. THE IPAD WAS PURCHASED I… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My case number is 10008131350126. Lost my Mac Id pswd nd my
My case number ***** ***** Lost my Mac Id pswd nd my Ipad. Been working with senior advisor Travis strut. He is not available as of now, and just received text msg from Apple that my ID was ready to b… read more
Jon
Jon
Bachelors Degree
840 satisfied customers
While using Safari on my ipad mini (3 years old...new to
While using Safari on my ipad mini (3 years old...new to me), it all of the sudden went to a page that said Activation Lock. Unfortunately, I don't know my apple ID, nor password. Tried several and am… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Both my ipad and iphone display the incorrect Apple id.
Both my ipad and iphone display the incorrect Apple id. Pretty annoying because every time I go to type an email a little box pops up stating: Apple ID verification Enter the password ***** (incorrect… read more
Ashik
Ashik
Master's Degree
9,361 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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