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The only way to bypass the lock screen is to perform a factory reset on the iPad..
From a computer, go to icloud.com/find
If prompted, sign in with your Apple ID
Click All Devices at the top of your browser window.
Select the device you want to erase.
Click Erase [device] to erase your device and its passcode.
Now you can restore from backup
I am glad to hear that you were able to view my response and fix the issue.
I can send a note to customer service to make sure it is a one-time charge
Have you got a mac or a pc that you can run iTunes on
Please let me know which and I can send you instructions and a link
And I can remote into that and you can hook the iPad to it with a USB cable so I can reset it for you
My number is ***** the secure section