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Somehow my Roku is u, Somehow my Roku is under itunes on my…

Customer Question
Somehow my Roku is...

Somehow my Roku is u

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Somehow my Roku is under itunes on my iphone. Can you delete itunes?

Technician's Assistant: Have you installed any updates recently?

On my iphone - yes.

Technician's Assistant: What troubleshooting have you tried?

None - I don't have any idea how.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Winning lottery #s - kidding

Submitted: 11 months ago.Category: Mac
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 minutes by:
9/19/2017
Mac Support Specialist: Jeffrey B,
 replied 11 months ago
Jeffrey B
Category: Mac
Satisfied Customers: 1,035
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello and welcome.

My name is***** will be assisting you today.

So to clarify we want to remove Itunes? Or do you want to remove the Roku from Itunes?

Kind regards,

Jeffrey

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Mac Support Specialist: Jeffrey B,
 replied 11 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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