Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can't get in to itunes.It says" The folder is on a locked…

Customer Question
I can't get in...

I can't get in to itunes.It says " The folder is on a locked disc or you do not have written permissions for this folder.

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

A Sony laptop

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Bits ... not much ...nothing nelps

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No Let's go

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
9/19/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,985
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

I'm sorry about the issue, What Windows OS are you running please?(7, 8 or 10)

Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

Do you still need help please?

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an 8-year old macbook, for which i never set a
Hi. I have an 8-year old macbook, for which i never set a password.The battery died on me, and when i plugged it in and started it up, i'm being asked for a username and password. it's such an old mac… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I am new fcp user. The video I was editing was using about 52gb of space on my computer wh
I am new fcp user. The video I was editing was using about 52gb of space on my computer which is just a MacBook Air so I got a 1tb drive and just transferred over the folder - I checked that the same … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have eliminated my printer as the problem causer so now the
I have eliminated my printer as the problem causer so now the blame for misbehaviour lies firmly in the lap of my Photoshop CS5 - or maybe even in my own lap. I was printing last evening and the first… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
My will not shut down normally I have to keep using the power
My will not shut down normally I have to keep using the power button,if I try to shut down normally the screen goes white and the spinning icon appears after a few seconds and just keeps going indefin… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
Have a mac book pro. Had a recent wedding and used a Sony
Have a mac book pro. Had a recent wedding and used a Sony HDR-CX360V to record it. Supposedly, there is a glitch between Sony HD camera's and Mac's. Two problems When opening my iMovie, I get the rota… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
I just had a new hard drive put in my computer. But I am still
I just had a new hard drive put in my computer. But I am still getting the same code in the "verify disc permissions" report. the first line is one of about 1,000 codes all with different languages an… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Canon9000 worked well for 6 months, but now will print some
Canon9000 worked well for 6 months, but now will print some items and then declares "printer offline"' . T've run maintenance programs, (10.6.6-eMac) reviews of installation disc for updates on printe… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
My computer is locked up. I was working in IPhoto and were
My computer is locked up. I was working in IPhoto and were moving pictures to a folder on my desktop to burn a disc, and i missed the folder and loaded about 2000 photos onto my desktop. Now i cant ge… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
Hi - I am trying to burn files to a Sony DVD-R/120 min/4.7GB
Hi - I am trying to burn files to a Sony DVD-R/120 min/4.7GB disc. My MacPro begins to do this and then it says, "The disc can't be burned because an unexpected error occurred (error code 0x8002006E).… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
I have a Maxtor one touch 4 external drive. I use it on a
I have a Maxtor one touchXXXXX I use it on a mac G5. There is a "lock" on the icon so I can't access the info that I have saved on it. I've checked on line and can't find anything that tells me how to… read more
Mike
Mike
Mac Medic
8,555 satisfied customers
I have Entourage version 10.0.0. for Mac OS X. I can open my
I have Entourage version 10.0.0. for Mac OS X. I can open my wife's e mails; however, when I switch identities and try to open my e mail I get the following message: "Entourage cannot access your data… read more
Scott, The Computer Man
Scott, The Computer Man
Bachelor\u0027s Degree
51 satisfied customers
I have some pictures that I imported to this computer, a mac
I have some pictures that I imported to this computer, a mac mini with snow leopard. I want to work on these pictures, but the files are locked. I cannot unlock them. I would like to unlock the whole … read more
Mike
Mike
Mac Medic
8,555 satisfied customers
what is an error code -36 i am trying to batch convert
what is an error code -36? i am trying to batch convert pictures from a CD to a desktop folder using photoshop elements but it stops midway. then when i tried just copying a handful of the TIFF files … read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
Hi Recently Ive been unable to burn a cdr in itunes. I
Hi Recently I've been unable to burn a cdr in itunes. I have just upgraded to itunes 9 so this could be the problem, altho' there has been problems copying data with the "burn folder" method. I can, h… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
I am trying to install software on my g5 which tells me I do
I am trying to install software on my g5 which tells me I do not have the required permissions. I have tried to change permissions using "apply to enclosed iteams" The message appears "The Finder cano… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
For over a month I have been having a lot of trouble using
For over a month I have been having a lot of trouble using my Yahoo Classic Email system. It freezes up a great deal and i have to exit to Yahoo's home page or another site and try to get back in. Oft… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
Im baffled 13in G4 Mac iBook running OSX 10.4.11 running
I'm baffled: 13in G4 Mac iBook running OSX 10.4.11 – running as admin I can't download to desktop: 'Don't have correct permissions for desktop', plus can't download to 'downloads' or any other folder;… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
Because of problems opening Itunes, I put a new installer disc(tiger)
Because of problems opening Itunes, I put a new installer disc(tiger) in my powerbook, and now I can't eject the disc. Every time I tried to open Itunes it told me I don't have authorization or the di… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x